#United States #Minneapolis #MHC #DTECH #Customer Communication

Strategic Partnership between MHC and DTECH

MHC, a leader in SaaS solutions for intelligent document automation and workflow, has announced an exciting new partnership with DTECH Software and Technology, a prominent customer experience integrator operating across Europe, the Middle East, and Africa (EMEA). This collaboration aims to strengthen customer communications management throughout highly regulated sectors in the EMEA region, including financial services, insurance, and utilities.

MHC’s NorthStar Customer Communications Management (CCM) platform offers advanced functionalities that automate the creation and delivery of compliance documents and dynamic digital interactions throughout the customer journey. This enables organizations to provide engaging and seamless customer experiences demanded in today’s market while ensuring compliance.

The platform’s AI-driven low-code capabilities empower non-technical users to efficiently manage communication workflows independently, reducing dependency on IT support. Volkan Vural, CEO of DTECH, emphasized the importance of continuously expanding their product portfolio with select partners to align with market demands. He stated, “Customer commitment is reshaping how organizations communicate, making customer experience a key differentiator.”

Mahmoud Jaafar, DTECH’s Regional Sales Manager, highlighted that MHC adds unique capabilities to their offerings with a solution that facilitates dynamic and modern engagement expected in the marketplace, easily managed by non-technical business users.

Jeff Butts, MHC’s Chief Sales Officer, expressed enthusiasm for the partnership, explaining that it allows MHC to extend the reach of their NorthStar CCM platform. “Our goal is to equip organizations with innovative tools to enhance their customer communications and meet evolving expectations while leveraging regulatory communications to boost engagement, satisfaction, and fidelity,” Butts added.

Moreover, Paul Rokos, MHC’s VP of Channel Sales, stressed the cooperative nature of the partnership, which aims to provide comprehensive solutions. He said, “This partnership represents a complete end-to-end solution built on a foundation of expertise in CCM, trust, and ongoing support. Together with DTECH, we are creating a powerful ecosystem that delivers sustained value to our clients while addressing the unique challenges of every region we serve.”

About MHC

MHC helps organizations quickly and confidently approach digital transformation by providing solutions that automate the creation, capture, and distribution of documents and communications within core business processes. As the world's most flexible end-to-end intelligent document automation platform, MHC enables corporate users to eliminate manual interactions involving key stakeholders such as customers, suppliers, and employees, thereby increasing efficiency and agility to achieve operational excellence and strengthen vital relationships for long-term growth. For more information, visit MHC Automation.

About DTECH

DTECH is a leading technology solution provider specializing in digital transformation initiatives throughout the Middle East and Turkey. With deep regional expertise and a commitment to innovation, DTECH offers tailored solutions that empower organizations to achieve their digital goals. For more information, visit DTECH Software.