#United States #ISG Award #Hexaware Technologies #Iselin, NJ #CX Star

Hexaware Technologies Triumphs at 2024 ISG Awards

Hexaware Technologies, a prominent player in IT services and solutions, has recently been honored with the 2024 ISG Star of Excellence™ Universal (Global) Region and CX Star Performer awards. Celebrated among the industry's elite, these awards recognize companies that demonstrate exceptional standards of customer service, as evidenced by direct feedback from enterprise clients.

The accolades highlight significant achievements in various essential areas of customer experience, which include but are not limited to: collaboration and transparency, execution and delivery, innovation and thought leadership, governance and compliance, cultural fit, and business continuity and flexibility. Hexaware’s impressive performance positioned it favorably among a competitive pool of over 3,000 technology service providers analyzed annually by ISG across numerous global regions, including the Americas, EMEA, and APAC.

Competing against other industry giants such as Accenture, EY, Tech Mahindra, and Persistent, Hexaware has emerged victorious, earning the highest CX scores across all evaluated regions. This achievement underscores their commitment to excellence in customer satisfaction and further establishes their dominance in the tech services landscape.

CEO and Executive Director R Srikrishna expressed his exhilaration over the accolade. “We are deeply honored to receive the ISG Star of Excellence™ 2024 Global Region and CX Star Performer awards,” he stated. “Achieving an exceptional CX score of 86.4, which significantly exceeds the 75.0 benchmark average of the top 60 companies, showcases our relentless dedication to putting our customers at the core of our operations. These honors validate our efforts in providing transformative solutions that yield meaningful outcomes for our clients.”

Jan Erik Aase, Global Head of the ISG Provider Lens™ program, acknowledged Hexaware's sustained excellence in the realm of customer experience. “In an era where technological capability alone is insufficient, maintaining a profound and ongoing focus on customer success is vital. Hexaware's continued recognition in the ISG Star of Excellence™ program is a testament to their capability in consistently delivering tangible value and developing trustworthy partnerships across industries and regions,” he shared.

The Head of ISG Star of Excellence™ Program, Heiko Henkes, remarked on Hexaware's robust engagement with their client base, enabling authentic feedback across diverse sectors. Their recurrent wins in various categories within the ISG program reflect their operational excellence and unwavering focus on customer needs. This recognition further solidifies Hexaware's stature as a leader in customer satisfaction.

About Hexaware

Hexaware Technologies is a worldwide provider of technology and business process services. Their mission is simple yet impactful: to create smiles using exceptional people and technology. With a global footprint, Hexaware enables enterprises to undergo digital transformation at both scale and speed by partnering closely with them to design, optimize, and manage their technological and business processes.

Additionally, Hexaware Technologies Limited has signaled its intention to propose an initial public offering for its equity shares, pending requisite approvals and market conditions. The related draft red herring prospectus, filed on September 6, 2024, is accessible on its official website as well as other key platforms. As noted, potential investors should exercise caution as investing in equity shares entails various risks, thus necessitating thorough research and consideration.

For more details about Hexaware Technologies, visit their website.