Ascend Corporation Celebrates Milestone with 20 Million Predictive Calls

Ascend Corporation Celebrates a Major Milestone

Tokyo, Japan – Ascend Corporation, headquartered in Shinjuku, Tokyo, has announced that its cloud-based CTI and CRM system, Omni Contact, has surpassed a remarkable milestone of 20 million predictive calls. This feature, known as Predictive Call, significantly improves productivity in call centers by automatically dialing numbers based on operator availability, thereby minimizing waiting times.

Ascend began offering the Predictive Call feature in 2024, and its quick adoption has prompted continuous improvements in program performance and server configurations to accommodate increased call volumes. This has led to an operational capacity of 2,000 channels, allowing for the sustained and stable execution of numerous calls simultaneously, ultimately resulting in the impressive achievement of two million calls.

In addition to enhancing system stability, Ascend is actively expanding the functionality to meet the needs of real-world call center operations. The latest updates include:

- Scheduled Calling: This feature allows operators to set specific dates and times for automated call initiation.
- Sequential Calling: This function enables the system to process multiple lists of calls in succession.
- Automatic Dialing Adjustment: Automatically monitors and adjusts the dialing ratio to maintain a designated abandonment call rate, ensuring optimal operational efficiency.

These enhancements are aimed at reducing the burden on operational staff and improving the overall efficiency of call activities. Ascend Corporation is committed to continuing the development of features that contribute to greater calling efficiency for businesses and to further enhance the value provided through the Omni Contact system.

About Omni Contact

Omni Contact is a cloud-based CTI and CRM system provided by Ascend Corporation, which supports both inbound and outbound operations. It offers a comprehensive suite of features essential for call center management, including customer information management, call control, call recording, and reporting analysis. By facilitating operational efficiency in both inbound and outbound tasks, Omni Contact significantly improves enterprise sales activities and customer engagement. Furthermore, its capabilities include productivity-enhancing features like Predictive Call, as well as AI functions for call transcription, summarization, and quality assessment.

For more information about Omni Contact and its features, please visit the official website.