#Portugal #hospitality #Lisbon #Hudini #Pestana

Hudini's Cutting-Edge Digital Check-In Experience

In a significant advancement for the hospitality industry, Hudini, a frontrunner in digital transformation solutions, has launched a pioneering digital check-in experience for Pestana Hotel Group, the largest tourism company of Portuguese origin. This transformative initiative is set to revolutionize the guest arrival process across more than 30 Pestana hotels, primarily located in Portugal.

The deployment, spearheaded by Hudini's innovative technology platform, is aimed at enhancing the customer experience by streamlining the check-in procedure. One of the standout features is the Hudini Staff Connect, a tool designed to assist front desk personnel in efficiently managing the check-in process. By doing so, it allows hotels to offer a seamless and more personalized service to their guests.

Additionally, the check-in procedure has been upgraded to include the Hudini Sidecar, a user-friendly tablet that enhances guest interactions. This tablet not only simplifies the collection of guest information but also offers an easy sign-up process for the Pestana Guest Club while eliminating the need for physical paperwork. This shift not only promotes a greener approach but also ensures that Pestana's staff can access necessary information in real time, thanks to automated document scanning and timely updates to the Property Management System.

With over 100 hotels in its portfolio across 16 countries and hosting approximately 3.5 million guests yearly, Pestana Hotel Group is setting the stage for a remarkable transformation in hotel operations. The rollout began with the Pestana CR7 Lisbon hotel, which is expected to see a significant reduction in check-in times—potentially by as much as 50%.

Catarina Figueiredo, the CRM Loyalty Director at Pestana, expressed her enthusiasm, stating, “Hudini's solution empowers Pestana's front office teams to dedicate more time and attention to our guests during check-in, deliver a faster process while significantly reducing paper usage and ensuring real-time access to critical data.”

Prince Thampi, Founder and CEO of Hudini, conveyed optimism about the partnership, saying, “We are thrilled to have been chosen as Pestana Hotel Group's technology partner in their digital arrival transformation. We are confident that our solutions will improve operational efficiency and drive seamless check-in experiences for guests at their hotels.”

About Hudini

Hudini stands at the forefront of digital transformation within the hospitality industry, leveraging cutting-edge middleware and an AI-driven omnichannel guest interface. With the goal of enhancing guest engagement and boosting hotel revenues, Hudini provides tailored, immersive interactions designed to elevate the overall guest experience. Its extensive network includes over 100 pre-built integrations across diverse functionalities, enabling guests to engage with their hotels like never before. Servicing over 500 hotels across 29 countries, Hudini continues to set the benchmark for digital transformation in the hospitality sector. To learn more, visit www.hudini.io.