#Japan #AI Chatbot #Chiba #Sreake #Hikari System

Revolutionizing Customer Service Training with AI

Introduction

In today's fast-paced digital environment, companies are constantly seeking innovative ways to improve customer service and employee training. A shining example of this trend is the collaboration between Hikari System and the technology company Three Shake. This partnership has led to the development of a cutting-edge real-time voice AI service that transforms how training is conducted in customer service.

Background on Hikari System

Hikari System, based in Chiba, Japan, operates an indoor gaming facility where customer interaction is a key element. However, they faced significant challenges in employee training and development. Recognizing the need for a more effective training solution, Hikari sought the assistance of Three Shake, known for its expertise in IT infrastructure and Site Reliability Engineering (SRE).

The Role of Three Shake

Three Shake, established in 2015 and headquartered in Tokyo, offers specialized SRE consulting services through its flagship product, Sreake. This service is designed to help businesses implement and practice SRE principles, focusing on areas that require strong technical capabilities such as finance, manufacturing, retail, AI, and media. By leveraging modern technologies like Google Cloud, AWS, and Kubernetes, Sreake provides comprehensive support for cloud-native technology implementation and operational processes.

Development of the AI Chatbot

In this innovative project, Three Shake began by collaborating closely with Hikari System to develop an AI chatbot specifically tailored for customer service training. This chatbot utilizes real-time voice technology to create immersive training scenarios that allow employees to practice their customer interaction skills in a realistic environment. The incorporation of voice response capabilities not only enhances engagement but also allows trainees to receive immediate feedback, fostering a more effective learning experience.

Hands-On Support for Internalization

One of the standout features of this project was the hands-on support provided by Three Shake. They worked side by side with Hikari System to not only develop the chatbot but also to ensure that the company could internalize the technology. This dual approach facilitated both immediate practical implementation and long-term self-sufficiency in technology use, ensuring Hikari System would be equipped to continue improving their training processes in the future.

Sreake's Unique Offerings

Sreake is noteworthy for being Japan’s first consulting service focusing explicitly on SRE and providing a path for companies to integrate the latest technological advancements. The scope of Sreake extends beyond just voice AI; it encompasses cloud integration, application modernization, and MLOps, among other areas. By consolidating extensive knowledge in these fields, Three Shake equips companies like Hikari System with the tools needed for successful internalization of SRE practices.

Conclusion

The collaboration between Hikari System and Three Shake exemplifies a successful integration of technology in employee training. By utilizing real-time voice AI technology, Hikari System has not only enriched its customer service training but also empowered its workforce with modern tools that enhance their capabilities. As companies continue to navigate the complexities of employee training and customer engagement, partnerships like this will undoubtedly become increasingly vital.

For those looking to delve deeper into the impact of this transformative technology on training methodologies, visit this case study.

About the Companies

• - Hikari System: A leader in indoor gaming facilities based in Chiba, focused on enhancing customer service through innovative training solutions.
• - Three Shake: A technology company specializing in IT infrastructure and SRE consulting services, dedicated to advancing business practices through cutting-edge technology.