TP Achieves Prestigious Global Outsourcing Tech Innovation Award for AI and Digital Transformation Excellence

TP Recognized with 2025 Global Outsourcing Technology Innovation Leadership Award

In an announcement that underscores its innovative impact on the global outsourcing landscape, TP (formerly known as Teleperformance) has been awarded the 2025 Global Outsourcing Technology Innovation Leadership Award by Frost & Sullivan. This recognition showcases TP's pioneering advancements in AI technology and the pivotal role its automation platforms and digital business process solutions play in transforming global enterprises.

Frost & Sullivan's rigorous evaluation criteria assessed various dimensions of strategy effectiveness and execution to identify industry leaders. TP emerged prominently in these areas, validating its commitment to aligning a diverse array of technology services with evolving market demands whilst achieving reliable delivery and scalability. According to Michael DeSalles, Principal Analyst at Frost & Sullivan, TP's extensive expertise combined with advanced analytics is instrumental in helping clients identify operational gaps and adapt to changing consumer needs effectively.

The secret behind TP's remarkable accomplishments lies within its robust growth strategy that emphasizes diverse technology services. The company has consistently invested in AI technology, automation, and advanced analytics to develop secure and scalable digital solutions that span multiple industries and geographic regions. This thoughtful approach facilitates TP's role as a trusted partner in business process solutions, thereby enhancing its market presence.

Innovation is core to TP’s operations. With an AI-enabled suite of applications integrated with comprehensive technology services, the company supports clients in automating and enhancing their business and IT operations. This unique interplay of cutting-edge technology with a human-centered focus allows TP to generate seamless customer interactions, delivering measurable efficiencies while maintaining empathy. Siva Pothi, Chief Operating Officer of TP Technology Services, emphasizes, "Our technology services merge IT, security, AI, cloud, and data to propel innovation and secure future readiness for businesses. As a unified partner for customer experience, back-office, and technology services, we simplify operations and eliminate fragmentation."

TP offers an extensive digital service portfolio, which includes customer engagement management, back-office processing, and various specialized services like trust and safety solutions, collections, localization, and recruitment process outsourcing. By blending emotional intelligence (EI) with artificial intelligence (AI), TP drives transformative outcomes that prioritize automation alongside a strong sense of empathy. As organizations pursue digital transformation on a broader scale, TP empowers them with tailored consulting and domain expertise, facilitating the design and deployment of AI-driven solutions that bolster efficiency while ensuring the security of business operations.

Operating through nearly 100 countries and serving over 170 markets in more than 300 languages, TP's unparalleled global reach and commitment to operational excellence make it a preferred partner for enterprises aiming for digital resilience and ongoing innovation. Moreover, TP's people-centric, AI-enabled culture bolstered by award-winning engagement programs illustrates the company's belief that technological and human competency must evolve simultaneously to create a lasting impact.

As it continues to expand through both organic growth and strategic acquisitions, TP has seen consistent revenue growth and market diversification in the past decade, reflecting a sustainable business model founded on innovation, trust, and performance excellence. Frost & Sullivan's commendation recognizes TP's impressive standards in technology, market responsiveness, and execution excellence, celebrating its contributions to reshaping the outsourcing sector by fostering digital transformation globally.

Frost & Sullivan bestows the Technology Innovation Leadership Award annually to distinguish companies achieving exceptional innovation and strategic performance with demonstrable market and customer impact. This award highlights organizations that elevate their industries through progressive solutions, sustainable practices, and a strong focus on customer satisfaction and excellence.