#United States #Costa Mesa #Synoptek #USCXA #Great Parks

Synoptek Shines at USCXA 2026 Awards

In a remarkable display of innovation and dedication, Synoptek has been awarded the coveted titles of Best Business Change & Transformation and Best Digital Customer Experience (CX) during the US Customer Experience Awards 2026 (USCXA 26). This recognition reflects the company’s commitment to redefining customer interactions through strategic technology implementation.

The awards ceremony, held on July 14, 2026, celebrated organizations and individuals who have made significant advancements in customer experience across the United States. Synoptek’s exceptional work can be particularly seen in its collaboration with the Great Parks of Hamilton County, a project that has set new benchmarks for seamless customer engagement.

Elevating Customer Experience

Mark Emery, Senior Director of Digital Customer Experience at Synoptek, emphasizes the importance of placing the customer’s experience at the forefront of digital transformation. “This recognition speaks to a broader shift in how we approach digital transformation, prioritizing customer experience and allowing it to guide our technical decisions,” he stated.

Prior to Synoptek’s intervention, guests at Great Parks faced a frustrating experience when trying to reserve campsites, purchase tickets, or find information about various programs due to a fragmented system of disconnected web, mobile, and point-of-sale interfaces. Synoptek’s dedicated Digital Customer Experience team undertook a comprehensive modernization effort, focusing on discovery and customer journey mapping. The team developed a unified, mobile-first platform using Xperience by Kentico that amalgamates content, commerce, and integrations into a single user-friendly interface.

This transformative approach resulted in faster search capabilities and navigation, minimized disconnected systems, and an evolution from a static informational website to a dynamic platform designed to grow alongside Great Parks’ diverse offerings, which include golf, camping, ticket sales, and educational programs.

Recognition and Future Directions

Winning not just one but two Silver Awards underscores the depth and consistency of Synoptek’s strategy in enhancing customer experience. Danilo Kusmuk, Awards Consultant for USCXA 26, described this achievement as evidence of Synoptek’s ability to maintain high standards across different disciplines in customer experience. “It’s one thing to deliver a standout project in a single category; it’s transformative to display that level of excellence across multiple areas. This is a true testament to the efforts of the entire Synoptek team,” he remarked.

The US Customer Experience Awards has been recognizing exemplary efforts in customer experience for over a decade, with this year marking its 12th edition. The awards spotlight innovation, technology, strategy, and team performance in the realm of customer interactions. With an independent panel of judges comprised of industry experts, the evaluation process is rigorous, ensuring that only the finest merit recognition.

About Synoptek

Founded as a pioneering global Managed Experience Provider (MxP™), Synoptek delivers comprehensive IT and digital transformation services. Their approach aligns technological efficiency with business objectives, leveraging their aiXops™ platform for advisory, integration, and AI-activated managed services across critical areas such as cloud infrastructure, business applications, customer experience, and cybersecurity.

With round-the-clock global service delivery and deep industry expertise, Synoptek is dedicated to helping organizations ease operational burdens, accelerate transformations, and continuously adapt to the evolving digital landscape. As they celebrate these recent accolades, the firm remains committed to driving changes that positively impact customer experiences across industries.

For more information about Synoptek and their award-winning projects, visit synoptek.com.

Conclusion

The recognitions at USCXA 2026 not only highlight Synoptek’s excellence but also serve as an inspiration for businesses aiming to enhance their customer experiences. As digital transformation continues to shape the industry landscape, focusing on customer-centric solutions like those developed by Synoptek will undoubtedly be pivotal for success in the future.