Understanding How TechTouch Enhances Osaka's Business Portal with Digital Adaptation Solutions

TechTouch Implementation in Osaka's Business Portal

TechTouch, a prominent digital adoption platform, has been adopted by Osaka Prefecture, which is set to launch the "Osaka Business Portal" on June 5, 2026. This innovative solution is designed to assist both employees and businesses in adapting to the new digital environment. The portal, built by IT FORCE Co., is aimed at creating a user-friendly interface that accommodates all users, regardless of their IT literacy, thus enhancing convenience in application processes.

Background of the Implementation

In collaboration with IT FORCE, Osaka Prefecture is releasing the "Osaka Business Portal" based on Salesforce and a specialized auditing package named "Audit-kun." This initiative is part of a broader digital transformation strategy aimed at modernizing support services for medical institutions facing wage increases and rising prices. The goal is to swiftly deliver support funds to these institutions, minimizing the burden of the application process and expediting claims processing by the limited staff available.

However, the portal features a variety of complex input screens that differ based on facility types and programs. Ensuring that both inexperienced operators and employees can efficiently navigate the system has been a crucial factor in driving the city's digital transformation efforts.

Key Factors for Choosing TechTouch

Several aspects of TechTouch were critical in choosing the platform:

- No System Overhaul Needed: TechTouch can enhance the ease of use of the existing functionalities of the "Osaka Business Portal." Without requiring extensive system modifications, it allows the addition of pop-up guides that illustrate operation steps and important notes in a no-code manner.

- Independence from Manuals: By providing step-by-step guidance, TechTouch helps users operate intuitively, regardless of their technical skills. This feature aims to reduce input errors and the burden of support inquiries while standardizing skills across the workforce.

- Ease of Broader Implementation: Partnering with IT FORCE, TechTouch is designed to ease application burdens for businesses while enhancing efficiency for staff. This can significantly contribute to building a sustainable administrative operation system. The potential for widespread adoption of similar processes across the prefecture further bolstered TechTouch's selection.

About IT FORCE Co., Ltd.

Based in Tokyo, IT FORCE focuses on system development and implementation based on Salesforce, providing services across various sectors, including public DX, social welfare systems, and business system development. They offer a wide array of transformational support to government bodies and enterprises, with proprietary solutions like "Audit-kun" for efficiency and improvement of administrative services.

- CEO: Mitsutaka Inuyama
- Location: 1-14-5 Shinkawa, Chuo-ku, Tokyo, Kanpai Building No. 3
- Website: IT FORCE

About TechTouch

TechTouch, which advocates for a world where all users can master systems, specializes in Developing Digital Adoption Platforms (DAP). Its digital tool easily integrates into existing web systems, providing intuitive support for various systems including e-application platforms for residents and administrative systems for personnel. With more than 10 million users and holding the number one market share in Japan, TechTouch is also focused on robust AI features within its DAP, aiding all types of public organizations in leveraging IT and AI technologies.

(Information Source: TechTouch Co., Ltd.)