NLX Appoints Christian Wagner as Chief Customer Officer and Derrick Bradley as Chief Product Officer

NLX's Leadership Transformation: A Catalyst for Growth

In the fast-evolving world of conversational AI, companies must consistently adapt and innovate to meet the needs of their clients and users. Recently, NLX, a prominent player in the field, announced significant changes to its executive team aimed at enhancing its growth trajectory and advancing the capabilities of its AI platform.

On December 12, 2024, NLX introduced Christian Wagner as its first Chief Customer Officer (CCO). With a robust background in customer engagement technologies, Wagner comes to NLX from TTEC Digital, where he served as Global Vice President. His previous tenure as CEO of VoiceFoundry gave him invaluable experience in leading AWS-powered solutions, establishing him as a pivotal asset to NLX. In his new role, Wagner will be tasked with building a premier growth and customer success organization, a crucial step as NLX's rapid organic growth necessitates a strategic focus on customer support and engagement.

Derrick Bradley, who previously managed both growth and product at NLX, has been promoted to Chief Product Officer (CPO). His focus will now shift entirely to the product side, allowing him to concentrate on pivotal innovations within the NLX platform. This change aligns with NLX's vision of creating accessible, cutting-edge conversational AI solutions for enterprises bridging across various sectors.

According to NLX co-founder and CEO Andrei Papancea,