#healthcare #London #United Kingdom #Hexaware #HBSUK

HBSUK and Hexaware Join Forces to Enhance Clinician Onboarding Efficiency

In a significant development for the healthcare sector, HBSUK, a prominent healthcare services provider based in the UK, has collaborated with Hexaware Technologies, a global player in IT services and solutions. This partnership aims to streamline the onboarding processes for clinicians and support staff in a much-needed response to the increasing demand on healthcare services in the UK.

Addressing the Growing Demand for Healthcare

Currently, over 7.22 million patients are waiting for treatment within the NHS, highlighting the urgent need for healthcare providers to mobilize their workforce effectively. With this collaboration, HBSUK and Hexaware are modernizing and digitizing clinician recruitment and onboarding procedures, which are crucial for maintaining compliance and delivering patient care efficiently.

The newly-implemented solution offers a secure portal designed for clinicians to submit important documentation, from credentials to Right-to-Work proofs, all while ensuring that HBSUK’s dedicated compliance team supervises the verification process meticulously. This approach secures accuracy and adheres to the stringent regulatory standards necessary in healthcare.

Leveraging Technology for Efficiency

At the core of this innovative effort is the Journey36's cloud-based App36 platform, which integrates multiple large language models to enhance the development and implementation of the onboarding system. This setup not only fosters a quicker response to workforce management but is also supported by AI governance through Axonyx.ai, enabling responsible and transparent AI usage across healthcare operations.

Scheduled enhancements, including roster management and payment reconciliation features, will further augment HBSUK's operational capabilities in June. Such innovations make it possible to adapt more readily to patient demands and organizational needs.

Rapid Development Cycle

A standout feature of this collaboration is the accelerated development process achieved through the utilization of advanced technology and the collective expertise of global teams. The partnership has demonstrated an unparalleled speed in testing and deploying feedback, which significantly outpaces traditional development timelines. According to HBSUK’s CEO, Keith Misson, this agility in adapting core workflows is critical in supporting healthcare providers more effectively across the UK.

Transforming Onboarding Processes

Shantanu Baruah, Hexaware's President and Global Head of Healthcare, emphasized the integration of previously fragmented onboarding systems into a cohesive, AI-enabled platform, thereby offering healthcare organizations a scalable and transparent model for managing their clinician workforce operations.

About HBSUK

Founded in 2012, HBSUK has been instrumental in bridging the gap between patients and healthcare services by enhancing clinical capacity. The organization works closely with both NHS and private healthcare providers to ensure timely treatment and improved patient experiences. Since becoming a subsidiary of AXA Health in 2024, HBSUK has further bolstered its ability to innovate and uplift healthcare delivery standards.

About Hexaware

Hexaware is a global leader in technology and business process services, committed to facilitating digital transformation for enterprises. By collaborating with organizations across various sectors, Hexaware helps streamline operations, thereby enhancing efficiency and satisfaction through advanced technological solutions.

This partnership between HBSUK and Hexaware not only exemplifies how technology can modernize healthcare but also reflects a collective commitment to improving healthcare outcomes for millions of patients in need.