Accrete and New Era Technology Join Forces for AI-Powered Business Solutions
In a significant move for the digital landscape, Accrete, a prominent player in artificial intelligence solutions, has entered a strategic partnership with New Era Technology, a respected global managed service provider. This collaboration aims to deliver innovative, AI-driven digital transformation solutions tailored for enterprise clients across various sectors, redefining how businesses approach operational efficiency and decision-making.
With New Era's extensive client base of over 20,000 customers worldwide, this alliance will facilitate access to Accrete’s cutting-edge AI solutions, enabling organizations to optimize their IT service management (ITSM) processes. One of the key offerings from this partnership is Accrete's Nebula ITSM solution, designed to evolve traditional IT service frameworks into proactive engines capable of detecting risks and remediating incidents utilizing advanced Expert AI Agents. This collaboration seeks to enhance operational productivity, streamline workflows, and foster innovation among enterprise clients looking to navigate the complexities of modern business dynamics.
Prashant Bhuyan, the Founder, CEO, and Chairman of Accrete, emphasizes that businesses today require more than superficial AI solutions built on siloed data. He advocates for a deeper integration of domain knowledge into AI processes, stating, "To fully realize the ROI of Expert AI Agents in decision automation, organizations must transfer tacit domain knowledge into universal ground truth representations that can support advanced machine reasoning." This approach aspires to encode organizations' expertise and values into AI systems, facilitating instantaneous decision-making across intricate information silos.
Accrete's Nebula ITSM solution offers predictive insights for managing change tickets, automating root cause analyses, and leveraging knowledge graphs to anticipate and manage incidents and problems proactively. This strategy significantly lowers response times and minimizes Mean-Time-To-Repair (MTTR) for critical incidents, thereby enhancing the overall efficiency and effectiveness of IT services.
Jaie Solis, President of Enterprise Solutions Group at New Era Technology, comments on the partnership, noting that integrating Accrete's AI capabilities within New Era's global service delivery framework distinguishes their market offerings. "Accrete's Nebula ITSM solution introduces expert AI agents into managed services, alleviating uncertainties in problem-solving and improving customer outcomes," he notes, revealing the potential benefits of this collaboration for clients across diverse industries.
Accrete, established in 2017, is at the forefront of transforming knowledge processing within organizations, developing dual-use AI technologies that bridge gaps in decision-making and knowledge sharing. By harnessing its expertise, Accrete provides decision automation platforms that enhance human capabilities, allowing for insightful and data-driven outcomes. Their clientele includes government entities and several Fortune 500 companies, highlighting their credibility in the AI domain.
On the other hand, New Era Technology is known for delivering robust managed services that connect people, places, and information securely in a rapidly evolving digital environment. They cater to various markets, including banking, healthcare, and government, reflecting their commitment to driving seamless digital transformation initiatives. With offices strategically located across the Americas, EMEA, and APAC, New Era Technology stands as a trusted partner for businesses globally, providing an array of solutions ranging from IT managed services to cybersecurity.
Looking forward, this strategic partnership between Accrete and New Era Technology represents a momentous opportunity for enterprises aiming to leverage AI capabilities for enhanced operational efficiency and informed decision-making. As organizations strive to navigate an increasingly data-driven world, the ability to convert complex information into actionable insights will prove vital. For further insights into Accrete's innovations, visit their website at accrete.ai, and for more about New Era Technology's offerings, check out neweratech.com.
With New Era's extensive client base of over 20,000 customers worldwide, this alliance will facilitate access to Accrete’s cutting-edge AI solutions, enabling organizations to optimize their IT service management (ITSM) processes. One of the key offerings from this partnership is Accrete's Nebula ITSM solution, designed to evolve traditional IT service frameworks into proactive engines capable of detecting risks and remediating incidents utilizing advanced Expert AI Agents. This collaboration seeks to enhance operational productivity, streamline workflows, and foster innovation among enterprise clients looking to navigate the complexities of modern business dynamics.
Prashant Bhuyan, the Founder, CEO, and Chairman of Accrete, emphasizes that businesses today require more than superficial AI solutions built on siloed data. He advocates for a deeper integration of domain knowledge into AI processes, stating, "To fully realize the ROI of Expert AI Agents in decision automation, organizations must transfer tacit domain knowledge into universal ground truth representations that can support advanced machine reasoning." This approach aspires to encode organizations' expertise and values into AI systems, facilitating instantaneous decision-making across intricate information silos.
Accrete's Nebula ITSM solution offers predictive insights for managing change tickets, automating root cause analyses, and leveraging knowledge graphs to anticipate and manage incidents and problems proactively. This strategy significantly lowers response times and minimizes Mean-Time-To-Repair (MTTR) for critical incidents, thereby enhancing the overall efficiency and effectiveness of IT services.
Jaie Solis, President of Enterprise Solutions Group at New Era Technology, comments on the partnership, noting that integrating Accrete's AI capabilities within New Era's global service delivery framework distinguishes their market offerings. "Accrete's Nebula ITSM solution introduces expert AI agents into managed services, alleviating uncertainties in problem-solving and improving customer outcomes," he notes, revealing the potential benefits of this collaboration for clients across diverse industries.
Accrete, established in 2017, is at the forefront of transforming knowledge processing within organizations, developing dual-use AI technologies that bridge gaps in decision-making and knowledge sharing. By harnessing its expertise, Accrete provides decision automation platforms that enhance human capabilities, allowing for insightful and data-driven outcomes. Their clientele includes government entities and several Fortune 500 companies, highlighting their credibility in the AI domain.
On the other hand, New Era Technology is known for delivering robust managed services that connect people, places, and information securely in a rapidly evolving digital environment. They cater to various markets, including banking, healthcare, and government, reflecting their commitment to driving seamless digital transformation initiatives. With offices strategically located across the Americas, EMEA, and APAC, New Era Technology stands as a trusted partner for businesses globally, providing an array of solutions ranging from IT managed services to cybersecurity.
Looking forward, this strategic partnership between Accrete and New Era Technology represents a momentous opportunity for enterprises aiming to leverage AI capabilities for enhanced operational efficiency and informed decision-making. As organizations strive to navigate an increasingly data-driven world, the ability to convert complex information into actionable insights will prove vital. For further insights into Accrete's innovations, visit their website at accrete.ai, and for more about New Era Technology's offerings, check out neweratech.com.
Topics Business Technology）
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