#Spain #DXC Technology #financial inclusion #Banco Sabadell #Alicante

Enhancing Financial Accessibility

In a groundbreaking initiative, Banco Sabadell, one of Spain's foremost banking groups, has enlisted the expertise of DXC Technology to bolster the accessibility of its digital services. This collaboration aims to ensure that financial services are inclusive and reachable for all, particularly benefiting those with disabilities.

The Initiative Overview

On August 1, 2025, this partnership was officially announced, highlighting a commitment to improving user experiences for Banco Sabadell's 12 million customers. By adopting a comprehensive test framework that merges manual testing, automation, and AI-driven analytics, the bank seeks to identify and rectify accessibility challenges across its digital platforms.

Elena Carrera, the General Director of Operations and Technology at Banco Sabadell, emphasized the bank's dedication to fostering a digitally inclusive environment. She stated, "By collaborating with DXC, we can ensure that our digital services are accessible to all groups, including those with disabilities."

Innovative Methodologies

The partnership introduces an innovative approach to regulatory compliance, integrating accessibility testing throughout the product development lifecycle. A real-time monitoring system will evaluate issues based on their business impact, providing actionable recommendations for solutions. This model is designed not only to meet Spanish and EU accessibility standards but also to streamline software development and maintenance processes.

Juan Parra, President of DXC Technology Europe, noted the importance of the initiative in promoting fairness in the digital landscape. "This marks a significant step towards a more equitable digital future for all citizens," he stated.

Commitment to Financial Inclusion

The initiative transcends mere compliance; it embodies a broader mission of financial inclusion. By minimizing accessibility barriers, Banco Sabadell aims to enhance customer satisfaction and reduce dropout rates, fostering a more engaged user base. The technology competency center based in Alicante will oversee ongoing efforts, with DXC committing 350,000 hours annually for advanced testing services to ensure these goals are met.

DXC Technology brings over 45 years of experience in banking and capital markets, equipping it with the necessary knowledge and technology to assist financial institutions in a rapidly evolving sector. In Spain, DXC collaborates with major banks, positioning itself as a reliable partner in this vital endeavor.

Looking Forward

By focusing on the intersection of technology and accessibility, this collaboration represents a crucial step forward in the financial services sector. It showcases how partnerships can lead to innovative solutions that enhance the user experience while adhering to regulatory frameworks governing accessibility. As financial institutions prepare for future challenges, the emphasis on accessibility will become increasingly indispensable.

In conclusion, the partnership between DXC Technology and Banco Sabadell is a significant leap towards enriching financial services through technology-driven inclusivity, setting an example for others in the industry to follow.