Bentek, LLC Achieves Silver Stevie® Award for Customer Service Excellence

Bentek, LLC Achieves Silver Stevie® Award

In a remarkable feat, Bentek, LLC has been awarded the prestigious Silver Stevie® Award in the Customer Service Team of the Year category at the 24th Annual American Business Awards. This recognition is a testament to Bentek's innovative approach in defining the standards for customer service within the public sector. Their winning submission titled "Redefining the Possible: How Bentek Transformed Public Sector Benefits" highlights the company's commitment to providing exceptional service and modern solutions to complex challenges.

Swift and Efficient Implementation

Bentek earned this accolade through its impressive deployment of a modern benefits administration platform for Fond du Lac School District. The implementation was completed in record time, taking just 28 days, which is particularly notable in an industry where such processes can often drag on for months. Furthermore, their implementation supported a seamless four-day open enrollment period characterized by 100% participation and zero errors, a significant achievement in a field where errors can lead to substantial consequences.

The judges reviewed the nominations and were impressed by the remarkable outcomes that Bentek delivered. They emphasized that the company's efforts to modernize a traditionally complex benefits landscape, under tight deadlines, while simultaneously reducing manual workflows, greatly optimized service delivery. One judge notably remarked that the project transformed how technology interacts with HR needs, referring to it as "a masterclass in how technology can humanize HR."

Setting New Standards for Public Sector HR

Julie Fink, the President of Bentek, articulated the challenges faced in public sector benefits administration, asserting, "Public sector benefits administration is not simple, and one-size-fits-all solutions and service models fall short." Under her leadership, Bentek has crafted a purpose-built benefits administration platform that focuses on the unique needs of public sector organizations. The award is a reflection of their commitment to providing rapid, effective solutions that ensure accuracy and enhance user experience for both clients and their employees.

Maggie Miller, President of the Stevie Awards, commented on the high standard of innovation demonstrated by organizations like Bentek. She noted that the 2026 American Business Awards received over 3,700 nominations, showcasing a competitive environment where organizations are constantly challenging themselves to drive growth and provide value.

Continued Commitment to Innovation

As a recognized leader in the benefits administration field, Bentek is known for its dedication to quality. The company maintains an impressive 98.5% client retention rate and boasts a 100% implementation success record. Bentek’s platform not only embraces automation, integrations, and continuous auditing but also emphasizes a "white-glove" service model, ensuring clients receive the meticulous attention they need to navigate the complexities of benefits administration.

For more than 15 years, Bentek has stood at the forefront of providing solutions tailored for the SLED (State, Local, Education) market, helping organizations manage intricate benefits programs. The company’s commitment is evident not just through its accolades but also its initiatives that stabilize and simplify processes for public sector administrators, retirees, and employees alike.

About Bentek

Since its inception in 2006, Bentek has been dedicated to serving public-sector organizations by managing multifaceted benefits programs. This latest recognition serves to cement their role as a valued partner for institutions navigating the push toward more efficient and employee-friendly benefits solutions.

A Bright Future Ahead

The awards ceremony honoring this year’s Stevie Award winners will take place on June 9, 2026, at the Marriott Marquis in New York City. Bentek’s outstanding work and innovative spirit align with the ideals celebrated at this event. As the company looks forward to continuing its mission, it remains steadfast in its goal to enhance its client service and transform the benefits administration experience for all.

To learn more about Bentek, visit mybentek.com.