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Goodays Launches Insight: A New Era for Customer Feedback Management

Goodays, a leading European company in customer satisfaction measurement and experience management solutions, has unveiled its groundbreaking module, Goodays Insight. This innovative tool integrates generative AI technology to transform customer feedback into actionable insights, enabling organizations to effectively respond to their customers' needs.

Since its inception, Goodays has focused on enhancing the customer experience (CX) for various businesses. With the launch of Insight, they aim to elevate this experience even further by allowing companies to leverage their Net Promoter Score (NPS) effectively. By turning NPS data into a practical tool, businesses can now drive engagement across all levels of their organization and respond to customer feedback like never before.

Transforming Customer Feedback into Action

Insight harnesses the power of AI to help businesses understand their customers better, target their responses more accurately, and measure the outcomes of their actions. Companies using this module can promptly identify pain points or irritants expressed by customers. The main goal is to ensure that feedback is not just collected but actively used to improve customer satisfaction throughout the entire organization.

Furthermore, Goodays Insight emphasizes a user-friendly experience. Decision-makers in CX, regional managers, and local supervisors can easily navigate the tools it provides, turning complex data into straightforward recommendations and action plans. This way, all stakeholders can engage in delivering an improved customer experience, making it a collective effort.

Years of Research and Development

The development of Goodays Insight is the culmination of over two years of extensive research and technological advancement in AI. By combining their domain expertise with leading-edge AI technologies, Goodays positioned itself to offer a solution that meets the ever-evolving challenges faced by CX leaders and operational teams.

Partnerships with Top Tech Providers
To enhance Insight's capabilities, Goodays collaborated with industry giants like Microsoft and OpenAI. Such partnerships have enabled them to implement cutting-edge AI technologies, ensuring that businesses receive safe, reliable, and robust analytics that align with the requirements of large organizations.

An Addressable Solution for All Levels

With Goodays Insight, customer feedback transforms into actionable information that is presented in an intuitive format. This makes the insights accessible and understandable for everyone – from executives to on-ground staff. The reports generated by Insight are designed to be clear, allowing users to comprehend the data and implement suggested actions seamlessly.

Nicolas Hammer, the CEO and co-founder of Goodays, shared his thoughts on the launch: _“CX programs often only focus on measuring NPS. With Insight, we are entering a new era where every piece of customer feedback can be a starting point for tangible improvement. We empower businesses to act swiftly and effectively on what matters to their customers.”_

In tandem, Thibaut Carlier, the CPO and co-founder, highlighted the strength of Insight: _“The brilliance of Insight lies in its simplicity and efficacy. By integrating generative AI, we have designed a tool that is accessible to everyone, capable of transforming countless pieces of customer feedback into strategic and operational decisions. It is a real asset for organizations, from headquarters to ground-level operations.”_

About Goodays

Originally known as Critizr, Goodays is a comprehensive customer experience solution that integrates generative AI to convert customer feedback into tangible actions. Since its foundation in 2012, the company has worked to help businesses excel in customer experience by centering human interactions in their strategies.

Currently, Goodays’ solution is utilized in 25 countries by over 150 major European companies, including E.Leclerc, Domino's, Crédit Agricole, Leroy Merlin, and Jules. Over 70,000 professionals leverage Goodays tools daily to enhance customer experiences and recognize the immediate impacts of their initiatives.