#Japan #Generative AI #Tokyo #ChatGPT #AI CROSS

The Rise of Generative AI: Insights from AI CROSS

In the rapidly evolving world of technology, AI CROSS Corporation stands out as a frontrunner in integrating generative AI into daily business operations. A recent internal survey conducted by AI CROSS has shed light on how extensively their employees utilize generative AI tools. Approximately 87.5% of the respondents reported using generative AI on a daily basis, and around 67.5% confirmed experiencing a reduction in work hours of over three hours per week due to this technology.

Survey Highlights

The significance of this survey, which targeted AI CROSS's full-time employees, cannot be understated. The results indicate a striking trend toward the adoption and integration of generative AI into routine tasks. Here are some of the critical findings from the survey:

• - Daily Usage: About 90% (87.5%) of employees use generative AI every day.
• - Time Savings: Roughly 70% (67.5%) of employees feel they save more than three hours of work per week.
• - Primary Use Cases: The most common use for generative AI is for document creation (87.5%).
• - Most Used Tools: ChatGPT emerged as the top tool (87.5%), while NotebookLM followed at 67.5%.

Background of the Survey

AI CROSS, headquartered in Minato City, Tokyo, places a strong emphasis on productivity improvements in their mid-term management plan announced in February 2025. To assess how well employees are leveraging generative AI, they initiated this survey as part of their broader efforts to enhance workplace efficiency. This intent aligns with findings from Persol Research Institute, which reported that only 32.4% of workers nationwide utilize generative AI, indicating the uniqueness of AI CROSS's situation within this landscape.

Adoption Across the Company

The adoption of generative AI within AI CROSS is profound. When asked about their usage frequency, 87.5% of respondents stated they utilize AI tools daily. Additionally, incorporating those who use it several times per week reveals that 100% of respondents are integrating generative AI into their daily workflows. In an era where many companies still struggle with the implementation of AI into routine tasks, AI CROSS showcases a pioneering example of effective adoption.

Efficiency Gains from AI Integration

The survey also highlighted how employees perceive the impact of generative AI on their productivity. When asked how much time they believe they save weekly due to AI, their responses clearly reflect significant gains in efficiency. The continued use and acceptance of generative AI are reshaping work processes, showing that AI is not just a tool but a transformative element in the workplace.

Primary Applications of Generative AI

When analyzing the specific tasks for which generative AI is utilized, the results indicated that it is widely applied across various job functions. Notably, the primary applications include:

• - Document creation
• - Brainstorming ideas
• - Organizing and analyzing data

This highlights how generative AI plays a crucial role in streamlining and enhancing numerous aspects of work at AI CROSS.

Tool Utilization

The survey further revealed a trend where employees utilize multiple generative AI tools tailored to specific tasks. ChatGPT topped the list, emphasizing its versatility and utility in application. The ability to switch between different tools for varying needs showcases an adaptive approach among employees, fostering increased productivity.

Promoting AI Use in the Workplace

AI CROSS has established initiatives led by AI evangelists to promote the use of generative AI. Key strategies include:

• - Sharing AI use cases during monthly meetings.
• - Disseminating relevant information and examples through internal chat platforms.
• - Conducting AI training sessions for employees.
• - Proactive encouragement of AI adoption from leadership.

These efforts are designed to create an environment where employees feel comfortable and empowered to integrate AI into their daily tasks.

Insights from AI Evangelist

Hiroshi Kikukawa, the AI evangelist at AI CROSS, noted, “The finding that 90% of employees use generative AI daily signifies that we have moved past the trial phase and are now reviewing work processes with AI as a foundational element. It’s particularly encouraging that the benefits of AI are not restricted to specific departments but are evident across the company.” He emphasized the importance of fostering a culture that encourages hands-on experimentation with AI tools, which has laid the groundwork for integrating AI agents into business operations.

Future Outlook

Looking ahead, AI CROSS plans to continue hosting discussions and workshops involving teams and AI educators to share practical use cases for AI applications. These initiatives aim to accelerate the goals outlined in their mid-term management plan, emphasizing productivity enhancements and fulfilling their mission of promoting a “Smart Work, Smart Life” ethos.

Survey Overview

• - Survey Name: Internal Survey on Generative AI Usage
• - Target Audience: Full-time employees of AI CROSS Corporation
• - Response Count: 40 participants
• - Methodology: Web-based survey
• - Survey Period: March 9 to March 13, 2026

AI CROSS Corporation, founded in March 2015, focuses on enhancing corporate productivity through technology, including SMS and RCS messaging services, AI predictive analytics, and support for implementing generative AI solutions.