#Japan #Tokyo #AI Integration #GovTech #Bot Express

Join the Free Online Seminar on AI in Local Government

On December 17, 2025, Bot Express will host a free online seminar titled "AI as the Guide for Residents and Partner for Employees: How Smartphone City Halls + AI Support Municipal Business Reform." This event will feature successful case studies from Kawasaki Town in Fukuoka Prefecture and Mutsu City in Aomori Prefecture, showcasing the transformative power of AI in enhancing not only citizen services but also municipal staff efficiency.

About Bot Express

Bot Express, headquartered in Minato, Tokyo, is dedicated to sharing digital transformation (DX) success stories for public institutions and local municipalities. Known for its innovative offerings, the company conducts regular events to discuss advancements in local governance, with its upcoming seminar focusing on the integration of AI functionalities into local governmental operations.

Seminar Highlights

The seminar's main theme will be the roles that AI can play, acting as both an informational resource for residents and a supportive partner for government employees. Specific examples will illuminate how smartphone city hall systems integrated with AI are fostering advancements in local governance frameworks.

AI's Role in Enhancing Citizen Services

From Kawasaki Town, residents will learn about an AI system that customizes health plans to suit individual needs and even offers recommendations for local bread events happening in the area. Meanwhile, officials from Mutsu City will share how they've automated information aggregation during disaster preparedness drills, dramatically improving operational efficiency.

This includes the elimination of labor-intensive Excel data management and instead using AI to prioritize disaster response requirements automatically. With AI assuming this role, municipal employees are freed to better engage with community members.

AI Features for Smartphone City Halls

The seminar will delve into the specific AI features available within the Smartphone City Hall framework:

• - Automated Service Guidance: By simply conveying general service requirements, the AI will direct residents exactly where they need to go. If the service is unavailable, a web search will be initiated.
• - 24/7 Chatbot Assistance: Designed to handle process-related inquiries around the clock, the AI provides a consistent information source for residents.
• - Intelligent Document Verification: Using image recognition technology, the AI will automatically vet submitted documentation for accuracy, alerting users of any errors detected.
• - Multilingual Capabilities: This feature automatically offers instructions in the selected language of the resident, bolstering accessibility for diverse populations.
• - AI-Powered Review: The application summarizes submission contents, assesses priority levels, and recommends subsequent actions based on AI analysis.
• - Automated Survey Creation: Easily upload an Excel file, and the AI will create a survey from it without additional manual input.
• - AI-Assisted Complicated Procedures: Departments can utilize AI support in crafting complex procedural logic, transforming workflows for enhanced productivity.

Detailed Seminar Information

• - Event Title: Bot Express Showcase #39
• - Date & Time: December 17, 2025, from 3:00 PM to 4:00 PM (Registration remains open until the seminar begins)
• - Format: Online (URL provided upon registration)
• - Target Audience: Municipal Employees
• - Program Schedule:

1. Introduction to Smartphone City Halls + AI (by Yusuke Inui, Partner Success Director at Bot Express)
2. Case Presentations from Kawasaki Town & Mutsu City
3. Q&A Session

Who Should Attend

The seminar is particularly beneficial for:

• - Local government employees wishing to enhance operational efficiency through AI.
• - Individuals involved in designing accessible public services.
• - Officials seeking to create systems that empower staff to develop their own services.
• - Those interested in understanding the practical applications of AI features in local governance.

Registration Process

Registration can be completed via several methods:

• - LINE Official Account: Register Here (Select 'Events' in the rich menu)
• - Web Form: Complete Registration
• - Email: Send your name, department, phone number, and email to [email protected]
• - Phone: 050-1791-9464
• - Fax: 050-3852-4529 (Utilize provided fax template here)

Speaker Information

• - Yuta Murasaka (Kawasaki Town, Planning Information Division)

Joined the municipal government in 2016, specializing in welfare and public housing management before taking on digital transformation initiatives. He has driven projects such as the Metaverse initiative and the renewal of official municipal LINE accounts.

• - Takao Kamada (Mutsu City, Information DX Strategy Division)

Entered Mutsu City's service in 2006, focusing on civic collaboration before transitioning to the Information DX Strategy division. He initiated the city’s official LINE account and now utilizes AI options for disaster reporting tools.

• - Yusuke Inui (Bot Express, Partner Success Director)

With a background in business planning and product management, he is committed to redefining Japan's public service delivery alongside partner municipalities.

Conclusion

Through this seminar, Bot Express aims to inspire municipalities across the nation to accelerate their digital transformation (DX) efforts and leverage GovTech solutions to enhance citizen services. This is a valuable opportunity to engage with innovative practices and discuss the future of administrative services. We look forward to your participation!