Unicaja Bank Partners with DXC Technology for AI-Driven Banking Transformation

Unicaja and DXC Technology Forge a New Era in Banking

In a significant move for the banking sector, Unicaja, one of Spain's leading banks, has entered into a strategic partnership with DXC Technology, a prominent global technology services provider. This 10-year agreement represents a bold step towards modernizing and transforming Unicaja's banking operations through the implementation of advanced artificial intelligence (AI) solutions.

The collaboration is set to leverage DXC's extensive experience in cutting-edge technologies, particularly AI, to enhance automation, improve agility, and provide seamless, personalized customer interactions. By integrating intelligent banking solutions into its operations, Unicaja aims to not only boost efficiency and productivity but also elevate the overall customer experience, positioning itself at the forefront of digital banking innovation.

Estrella Botas, Unicaja's Chief Technology and Operations Officer, emphasized that this partnership marks a pivotal milestone in the bank's evolution towards a more agile and intelligent operational model. “It’s not just about implementing technology; it’s about transforming our operational processes to deliver better services to our customers,” she stated, highlighting the bank's commitment to redefining customer service standards in the financial sector.

Strategic Focus for 2025-2027

The initiative aligns with Unicaja's strategic plan for 2025-2027, which focuses on driving innovation through solutions that enhance customer service, product personalization, and operational agility. This partnership is crucial for Unicaja as it seeks to prioritize secure banking systems that are compliant with evolving European regulations. Alfonso García, Managing Director of DXC Technology in Spain and Portugal, remarked, “This alliance further cements our global leadership in the banking sector, where leading financial institutions rely on our decades of experience and profound industry knowledge.”

A Comprehensive Transformation Strategy

Central to this agreement is DXC’s plan to acquire FK2, a company within the Unicaja Group, allowing them to lead a specialized team with deep expertise in banking and technology. This acquisition is anticipated to accelerate Unicaja's transformation journey, as it leverages DXC’s proven success in similar partnerships and industrialized processes. Juan Medina, Unicaja's Director of People, Organization, and Legal Affairs, expressed that this collaboration equips the bank with new tools and capabilities necessary for optimizing the existing workforce while ensuring it remains a core part of the revamped operational model.

DXC Technology is globally recognized for assisting clients in modernizing and managing their critical systems. With over 45 years of experience in banking and capital markets, DXC provides financial institutions with the technology and expertise required to navigate an ever-evolving sector effectively.

Conclusion: A Game-Changer for Banking

The partnership between Unicaja and DXC Technology signifies a transformative leap in the banking industry, poised to redefine how banks operate in a technology-driven world. As financial institutions increasingly look towards AI and intelligent solutions to meet customer expectations and regulatory demands, this collaboration sets a precedent for innovation in banking, harnessing the power of technology to enhance performance, competitiveness, and customer experience. To learn more about this development, visit dxc.com.