#Japan #Tokyo #Identity Verification #Liquid Inc. #eKYC

Liquid Inc. Enhances Identity Verification with New UI/UX

In today's digital age, ensuring the authenticity of identity verification processes is more crucial than ever. Liquid Inc., a company based in Chuo-ku, Tokyo, has taken a definitive step forward with the overhaul of its online identity verification service, LIQUID eKYC. This new user interface (UI) and user experience (UX) design aims to reduce dropout rates during the crucial moment when users must read their identity documents’ IC chips.

The Backstory

Recent years have seen a significant rise in fraudulent activities involving counterfeit documents and deepfake technology, including AI-generated images and videos. In light of these challenges, regulations set for 2026 will mandate the use of IC chip reading for identity verification in processes such as opening bank accounts or signing mobile contracts. However, users often encounter difficulties with IC reading due to various reasons, such as unclear instructions, interferences from phone cases, and confusion over the correct positioning of cards.

Major Enhancements to LIQUID eKYC

Liquid has addressed these issues comprehensively by streamlining the operational flow and guidance screens during IC chip reading.

Optimized Guidance by Operating System

• - For iPhone Users:

iPhones allow IC chip reading from both the front and back surfaces. However, some models may have difficulty due to camera protrusions. Liquid recommends reading from the front surface and has implemented a guide to assist users in this process.

• - For Android Users:

A patent-pending feature now enables automatic detection of the IC chip location based on where the NFC reader is situated in the smartphone. Users can easily understand where to position their cards before initiating the verification process, significantly reducing confusion. This feature complies with existing regulations targeting fraudulent activities tied to financial transactions and mobile contracts, yielding a notable 10-point improvement in dropout rates in recent cases.

Enhanced Instruction Design

Liquid has introduced step-by-step, easy-to-understand instructions tailored to each operating system, ensuring a seamless verification experience.

Why Choose LIQUID eKYC?

As a leading name in the eKYC market, LIQUID eKYC has been recognized for six consecutive years as the top provider. It facilitates secure online identity verification for processes like account openings and contracts through various methods, such as images of identity documents like driver’s licenses and IC chip readings. The service also includes selfie verification against the document and utilizes public identification verification systems. Importantly, it supports age verification for student discounts and other categories. With innovative AI, biometric authentication, and OCR technologies, Liquid minimizes dropout rates, with a total of about 1.3 billion identity verifications processed across its group companies.

About Liquid Inc.

Liquid aims to create a world where everyone, approximately 8 billion people, can effortlessly and securely access various services just as they are, by leveraging biometric authentication. The company provides cross-industry fraud detection solutions that cater to the online identification process in banking, telecommunications, second-hand goods transactions, real estate, and other sectors.

Based in the Nihonbashi Life Science Building, Tokyo, Liquid is led by CEO Takaki Hasegawa and was founded in December 2018. For more information, visit LIQUID eKYC and explore their offerings.

About ELEMENTS Group

Founded in December 2013 and based in the same location as Liquid, ELEMENTS focuses on biometric authentication, machine learning technologies, and cloud services. For further details about their solutions, visit ELEMENTS Inc..

Conclusion

With Liquid’s enhanced UI/UX for eKYC, users can expect a more intuitive and efficient identity verification experience that significantly decreases dropout rates, contributing to more secure digital transactions.