Genpact Emerges as a Leader in ISG Provider Lens 2025 for Insurance Solutions and AI Innovations

Genpact Recognized as a Leader in ISG Provider Lens™ 2025

Genpact, a notable player in advanced technology solutions, has recently achieved recognition as a leader in the 2025 ISG Provider Lens™ report focusing on Insurance Services. This acknowledgment not only underscores its proficiency in insurance agentic AI but also highlights its capabilities in operating Global Capability Centers (GCCs). The report elaborates on how Genpact's deep expertise stands out in deploying generative AI technologies effectively, enhancing decision-making processes within insurance enterprises.

In a market increasingly driven by technology, Genpact has emerged at the forefront, emphasizing the importance of AI in modernizing insurance operations. According to Ashish Jhajharia, Lead Analyst for Insurance at ISG, Genpact is pivotal in transforming how insurance enterprises operate, notably through automated processes and improved customer engagements. The company's innovative solutions are structured around service-as-agentic solutions (SaAgS) which aid insurance companies in learning, adapting, and refining decision-making capabilities based on real-world insights.

Key Features That Set Genpact Apart

1. Genpact Insurance Policy Suite: This agentic AI solution automates intricate underwriting processes, resulting in shorter cycle times and enhanced decision accuracy, a crucial factor in insurance operations.

2. AI Agent Advisory Services: This service aids insurers in identifying and expanding the use of agentic AI across various functions and GCCs. It includes maturity assessments and effective orchestration strategies to maximize AI implementation.

3. Genpact AI Gigafactory: Adopting a scalable, production-like model, this initiative focuses on speeding up value realization by merging advanced AI technologies and domain expertise, ensuring that AI is integrated into core insurance processes swiftly and reliably.

4. Responsible-AI Frameworks: Genpact prioritizes safe AI deployment through comprehensive frameworks designed to mitigate bias, safeguard privacy, and maintain auditability. This focus is instrumental for enterprises looking to implement AI responsibly at scale.

5. GCC Capability Center-as-a-Service (CaaS): This initiative enhances insurance GCCs through disciplined governance and targeted talent development, driving modernization and operational excellence.

Yasir Andrabi, Genpact's Agentic AI Insurance Leader, states, "Our recognition as a leader in the insurance industry showcases our dedication to offering gen AI and agentic AI solutions efficiently and effectively. By leveraging our AI Gigafactory and substantial domain expertise, we are enabling insurers to rethink their approaches to underwriting, claims, and policy administration for better business impacts."

Genpact's efforts and achievements in this field are more than just accolades; they manifest in real, measurable impacts for insurance companies aiming to modernize. Companies are encouraged to delve deeper by accessing the full ISG report which offers further insights into Genpact's innovative solutions tailored specifically for the insurance sector.

With a commitment to evolving the dynamics of insurance operations, Genpact remains a key player in ensuring that technology and human insights converge to create efficient, responsive, and effective insurance solutions. As businesses grasp the critical importance of AI in navigating the complexities of the insurance market, Genpact is well-positioned to lead the charge into a tech-driven future for insurance services.

To discover more about Genpact and to access the full report, visit their official website.