#United States #Customer Service #Lehigh Valley #Berkheimer #Tax Collection

Berkheimer Achieves Outstanding Net Promoter Score

Berkheimer, a prominent name in tax collection and administration in Pennsylvania, has made headlines by securing an exceptional Net Promoter Score (NPS) of +71 for 2025. This score reflects a significant achievement in customer satisfaction and is indicative of Berkheimer's dedicated efforts over the past three years. The NPS is a crucial metric that assesses the likelihood that customers will recommend a company to others, thus serving as a key indicator of overall satisfaction and loyalty within the industry.

Continuous Improvement and Customer-Centric Philosophy

Berkheimer credits its impressive NPS to a steadfast commitment to enhancing the user experience through ongoing investments in technology, training, and personnel development. Michelle Marshall, President of Berkheimer, highlighted that this upward trend stems from a philosophy that prioritizes user-friendliness alongside strong human interactions. "Our mission focuses on simplifying the taxpayer experience while providing peace of mind with trusted, efficient systems and dedicated support," Marshall stated.

A Redesigned Digital Experience for Users

In line with their commitment to serving over one million taxpayers and businesses annually, Berkheimer launched a completely redesigned website on July 1. This update aims to streamline key transactions, offering users an intuitive interface that facilitates quicker navigation and improved accessibility. The website is expected to cater to the needs of users more effectively, assisting them in completing their transactions smoothly and efficiently.

Exceptional Performance in Tax Season

Berkheimer continues to uphold its reputation for delivering reliable, uninterrupted service during peak tax season. Remarkably, this year's tax season further solidified their record of providing outage-free support, a critical aspect that many taxpayers depend on. The company's commitment to exceptional service resulted in numerous team members being recognized in the 'Above and Beyond the Call of Duty' program, a peer-nominated initiative celebrating outstanding performances during the peak period.

Celebrating Nearly 90 Years of Excellence

Looking towards the future, Berkheimer is preparing for a year-and-a-half celebration to commemorate its 90th anniversary in Q4 of 2025. Founded in 1936 by Harry A. Berkheimer in Bangor, Pennsylvania, the company embodies a legacy dedicated to innovation and excellence in client service.

The most trusted leader in tech-forward tax collection and administration, Berkheimer manages 14 offices across the state, employing 550 professionals. In 2024, Berkheimer successfully distributed a staggering $2.85 billion to approximately 2,600 clients, including municipal entities and school districts. The firm oversees 32 out of 69 Earned Income Tax Collection districts in Pennsylvania, providing comprehensive services that cover a variety of local tax types, from Earned Income to Business Privilege and Real Estate taxes.

Conclusion

With a clear vision for the future and a firm foundation in customer satisfaction, Berkheimer continues to set high standards in tax collection and administration. As the company approaches its milestone anniversary, it remains focused on delivering excellent service and supports to its growing clientele, ensuring peace of mind and ease of access to its services for all users.