Enseo Elevates Sarah Jones to Vice President of Customer Strategy and Excellence

Enseo Promotes Sarah Jones to Vice President of Commercial Strategy and Customer Excellence

Enseo, a key player in technology services for the hospitality industry, recently announced the promotion of Sarah Jones to the role of Vice President of Commercial Strategy and Customer Excellence. This significant move reflects the company's commitment to enhancing client partnerships and ensuring exceptional customer success.

Based in Plano, Texas, Enseo has positioned itself as a pioneer in providing foundational technology in the hospitality sector. Sarah Jones, who has been with the company for nearly five years, brings extensive experience in various leadership roles spanning business development, operations, and client success. With this promotion, she is set to steer the company’s Customer Success team, tasked with facilitating seamless interactions between Enseo and hotel partners during all phases of service, from installation to ongoing training.

David Goldstone, President of Hospitality at Enseo, commented on Jones's promotion: "Sarah has played a crucial role in strengthening our customer and brand relationships. The addition of a dedicated Customer Success team will complement our existing support staff, all of whom are Enseo employees well-versed in combined technical skills and a customer-first approach. Her commitment to excellence will drive lasting success for our clientele and their guests."

The Customer Success team at Enseo is integral to enhancing long-term satisfaction and operational efficiency for hotel partners, aiming to boost revenue through proactive engagement. They also focus on conducting regular business reviews and providing continuous training to ensure that hotels maximize their investments in in-room technologies.

CEO Brian Gurley emphasized the importance of reliable support: "In today’s complex operating environment, hotel leaders need assurance in their teams, technology, and partners. Ensuring industry-leading support is a fundamental principle at Enseo. We have dedicated considerable resources to developing our Customer Success team, empowering us to provide in-depth services tailored to the current era of technology that favors hands-off systems. True partnership is at the heart of our mission."

Expressing her enthusiasm about her new responsibilities, Sarah Jones remarked, "I am thrilled and honored to expand my role at Enseo as our team continues to facilitate unforgettable customer experiences through personalized, proactive support. Collaboration, data-driven insights, and a commitment to hospitality will foster enduring partnerships that turn challenges into success opportunities. In light of evolving guest room technology and shifting traveler preferences, I am eager to work closely with both our team and hotel partners to drive success to new heights."

This strategic enhancement to Enseo’s operations comes as the company celebrates 25 years of innovation in hospitality technology. Enseo has established a reputation for delivering exceptional customer support, boasting impressive metrics such as average response times under 35 seconds, with 87% of calls approached within 45 seconds. The combination of a dedicated Customer Success team and a well-established support center sets a new benchmark for service in the hospitality sector.

As the company continues to grow and redefine its service offerings in response to the evolving needs of the hospitality industry, Sarah Jones’s leadership is expected to play a pivotal role in guiding hotel partners to achieve greater success and improved customer experiences.

For further details about Enseo's offerings and services, visit www.enseo.com.

Enseo is recognized as a premier provider for in-room technologies, including digital TV content solutions, managed Wi-Fi services, and employee safety systems, serving over 84 million users annually. The company's unwavering commitment to customer support has earned it accolades such as being featured in Fast Company’s Best Workplaces for Innovators and Financial Times’s list of America’s Fastest Growing Companies.

As trends in hospitality technology evolve, the continued leadership of executives like Sarah Jones ensures that Enseo remains at the forefront of delivering enhanced experiences in an increasingly competitive environment.