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Ping An's Leadership in Digital Finance

On April 14 and 15, 2025, the World Internet Conference Asia-Pacific Summit took place in Hong Kong, marking a pivotal moment for digital finance in the region. Co-hosted by Ping An Insurance (Group) Company of China, the summit's focus was on digital inclusive finance and the innovative technologies that can drive its growth.

A Collaborative Forum for Change

The summit featured significant contributions from prominent industry figures. Notable speakers included Dangyang Chen, Chairman of OneConnect Financial Technology, and Ambrose Wong, Chief Executive of PAObank Limited. They shared insights into the evolving landscape of digital finance, emphasizing the importance of collaboration between government and business sectors.

Richard Sheng, Board Secretary and Brand Director at Ping An, engaged in critical discussions with representatives from various governments and major corporations. He stressed the need for enterprises to foster a sustainable economic framework that aligns digital advancements with real-world applications. This vision encapsulates Ping An's comprehensive digital transformation strategy, which is grounded in data-driven operations, business, and management.

The Power of Data-Driven Innovations

Ping An has leveraged its vast resources to initiate a substantial transformation in its operational methodologies. Their approach emphasizes automation and AI integration to enhance efficiency. By using a data-centric model, Ping An can accurately assess user needs and proactively deliver tailored financial products and services. Their technology team, consisting of over 21,000 dedicated developers and more than 3,000 scientists, has built a robust foundation for AI, complementing their extensive databases that support financial and healthcare services.

As part of its commitment to leading the fintech and healthcare sectors globally, Ping An has filed over 55,000 patents, showcasing its dedication to innovation. The Group’s investment in artificial intelligence has manifested in substantial customer service improvements and higher operational efficiencies.

Enhancing Customer Experience through AI

A significant highlight cited during the forum was Ping An's intelligent customer service system, which utilizes AI to manage over 1.5 billion service interactions, accounting for 80% of the company's customer support activities. Their initiatives range from developing an image-based Smart Quick Claim system for auto insurance to pioneering a medical AI solution that dramatically improves the diagnosis accuracy rate for medical professionals.

The AI health manager implemented in their services has led to remarkable improvements in chronic disease management, demonstrating Ping An's efforts in integrating technology into health services effectively.

In addition, the advancements shared by PAObank highlighted the effectiveness of AI in identifying credit risks, achieving a 40% improvement in efficiency while reducing operational costs by 25%. This innovative approach has granted financial access to numerous small and medium-sized enterprises (SMEs) and startups, showcasing Ping An's commitment to inclusive finance.

Future Directions in Digital Finance

As Ping An moves forward, its mission to combine technology with finance and healthcare remains steadfast. The Group plans to continue refining its data-driven frameworks, enhance product offerings, and integrate cutting-edge technologies into finance to improve service efficiency and customer satisfaction. By embracing a strategy that promotes digital transformation across all sectors of finance and healthcare, Ping An sets a precedent for the future of integrated services in the region.

Ping An's efforts not only place them at the forefront of technological advancement but also highlight their commitment to contributing positively to the global financial landscape. Their strategies and discussions at the summit reflect a growing recognition of how AI and digital technologies can revolutionize financial services and enhance accessibility across various markets.

Conclusion

Ping An's significant contributions during the World Internet Conference Asia-Pacific Summit showcase their role as a leader in digital finance and technology. As they continue to push the boundaries of innovation and inclusivity, the company is setting a framework for future advancements in the financial sector. The integration of AI and comprehensive data strategies may well define the next phase of growth and development in digital finance, positioning Ping An as a pivotal player in shaping the financial landscape across Asia-Pacific and beyond.