Ameritas Celebrates 19 Years of Excellence with Prestigious Certification

Ameritas Earns 19th Consecutive BenchmarkPortal Certification

Ameritas, a prominent name in the insurance industry, is proud to celebrate a remarkable achievement: the receipt of the BenchmarkPortal Center of Excellence Certification for the 19th consecutive year. This accolade represents not just a number, but a testament to nearly two decades of unwavering commitment towards customer service and continuous improvement in support operations.

What is the BenchmarkPortal Certification?

The BenchmarkPortal Center of Excellence Certification is one of the highest honors a contact center can receive. This prestigious award is granted to organizations that consistently meet and exceed stringent performance metrics over multiple years. Ameritas' consistent recognition places it among an elite group of companies and secures its position within the top ten percent of insurance contact centers throughout North America.

Commitment to Excellence

Reflecting on this significant milestone, Kelly Wieseler, the Executive Vice President of Ameritas' group division, emphasized the critical role of their dedicated call center associates. “This recognition is a direct reflection of the extraordinary dedication of our call center associates, whose expertise and unwavering commitment to service set the standards for excellence,” Wieseler stated. Her comments highlight the direct correlation between employee dedication and customer satisfaction.

This year’s certification is not merely a continuation of a streak; it signifies Ameritas' proactive stance on enhancing customer experiences. With the growing expectations of clients, Ameritas is steadfast in its effort to not only meet but surpass the industry standards set forth.

Future Focus

As Ameritas rejoices in this milestone, it is not resting on its laurels. The organization continues to invest in forward-thinking strategies and practices that will define the future of customer service. This forward focus is essential in staying competitive and relevant in a rapidly changing marketplace.

The organization has embedded a culture of continuous feedback and innovation to ensure that the quality of service not only meets current client demands but is adaptable to future challenges and needs.

Moreover, by concentrating on employee training and development, Ameritas ensures that its associates are equipped with the necessary skills and tools to provide outstanding service, thereby fostering long-term relationships with their clients.

Conclusion

Earning the BenchmarkPortal Center of Excellence Certification for the 19th year is not just an honor; it's a powerful affirmation of Ameritas’ commitment to service leadership. With a strong foundation in customer service excellence, Ameritas is poised to continue its mission of fulfilling lives through exceptional service, and with this recognition, it stands proud among the leaders in customer experience.

Founded in 1887, Ameritas has significantly evolved, offering a comprehensive array of insurance and financial products to individuals, families, and businesses. In addition to life insurance, the company provides individual and group insurance products, investments, asset management, and more. As they proceed into the future, Ameritas remains dedicated to their core values and mission of making a difference in their clients' lives.