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DXC Technology Unveils Assure Smart Apps

In a significant move aimed at revolutionizing the insurance industry, DXC Technology has launched its innovative Assure Smart Apps. Tailored to address the pressing challenges faced by insurers today, these apps are built on the robust ServiceNow platform and aim to facilitate a comprehensive digital transformation.

Addressing Industry Challenges

The insurance sector is currently grappling with heightened customer expectations, regulatory complexities, and increasing competition. Many companies continue to operate on outdated, fragmented legacy systems, which makes substantial transformation a daunting task. Typical transformation initiatives often span years without yielding quick results.

The introduction of Assure Smart Apps aims to simplify this process. These applications feature modular, AI-driven workflows that promise measurable results within just 12 weeks. This innovative approach allows insurers to modernize their systems gradually, without overhauling their core operations, thus avoiding significant time and resource investments.

Features of Assure Smart Apps

DXC's Assure Smart Apps include three primary applications tailored for enhancing insurance operations:
1. Claims Assistant: This application streamlines the entire claims lifecycle. It integrates compliance and audit readiness while eliminating manual reconciliations and system changes. The Claims Assistant can significantly reduce claim turnaround times by up to 35%, promoting quicker payments and improving the insured experience.

2. Engagement Assistant: This tool enhances customer interactions across voice, digital, and back-office channels. By coordinating digital agents with human representatives and employing data analytics, it automates customer service processes, boosts agent productivity, and provides real-time insights on customer feedback and compliance, thus improving customer satisfaction by 5% to 15%.

3. Underwriter Assistant: Focused on refining the underwriting experience, this app automates the intake of applications and prioritizes tasks within a unified work environment. Importantly, it achieves these efficiencies without disrupting existing policy systems.

During the recent DXC Connect Insurance Executive Forum, held in March 2026, the company showcased these applications in line with its strategy of facilitating gradual transformation for clients. Furthermore, attendees were introduced to the Assure Smart App Studio, which fosters collaborative innovation by gathering ideas for future apps from clients.

Innovation and Collaboration

In a testament to the speed of innovation within DXC, engineers showcased their ability to rapidly prototype new AI agents within a single night, highlighting the effectiveness of rapid ideation to execution. “The inspiration for the Smart Apps came from our dedication to engage our clients at their point of need and create a pathway for systematic transformation,” said Ray August, President of DXC Insurance Software and Business Process Services. This commitment is further demonstrated by DXC's reliance on over 40 years of expertise in the insurance sector, laying the groundwork for forward-thinking solutions.

With a portfolio that includes 21 of the world’s top 25 insurers, DXC is at the forefront of AI-driven innovation, enhancing market responsiveness, operational efficiency, and customer satisfaction.

To learn more about the Assure Smart Apps and how they can transform your insurance business, visit DXC's official website.

Conclusion

The launch of Assure Smart Apps heralds a new era for insurance processes, characterized by enhanced efficiency and speed. Thanks to the integration of AI technology and a commitment to customer-driven innovation, DXC Technology is poised to help insurers navigate the complexities of today’s market more effectively than ever before.