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DXC Technology and ServiceNow: A New Era in Generative AI

In an exciting development for the tech industry, DXC Technology (NYSE: DXC), a global leader among Fortune 500 technology service providers, has announced the expansion of its strategic partnership with ServiceNow, the innovative platform for enterprise transformation. This collaboration aims to harness the power of Generative AI (GenAI) to catalyze business transformations across the globe.

Center of Excellence: The Next Step Forward

The heart of this partnership is the newly established Center of Excellence (CoE), which combines DXC's extensive industry expertise and implementation know-how with ServiceNow's cutting-edge GenAI solutions. This CoE is designed to help customers optimize their AI strategies, ensuring that they can make the best use of AI technologies as they navigate their digital journeys.

In a market where businesses are pressured to quickly realize the value of their AI investments, the GenAI Center of Excellence is poised to assist clients in accelerating their AI adoption. By combining DXC's AI Impact core functions—encompassing consulting, engineering, and secure enterprise services—with ServiceNow's GenAI capabilities, particularly through Now Assist, the partnership aims to streamline the AI implementation process.

As part of this initiative, DXC's AI consultants will work closely with clients to modernize their operations and enhance technological performance, delivering tangible results. For instance, DXC has successfully integrated Now Assist into its service delivery platform, transforming incident management for over 500 clients, optimizing IT operations, improving efficiency, and increasing customer satisfaction. This implementation alone has led to nearly 10,000 hours saved monthly.

Motivations Behind the Partnership

Howard Boville, Executive Vice President for DXC’s Consulting and Engineering Services—Powered by AI, stated, “Customers are eager to transform their businesses using AI. Together with ServiceNow, we possess the expertise to uncover impactful AI use cases at scale.” It's essential for clients to ensure their AI technologies meet strict standards for privacy, governance, and compliance, and they can depend on DXC as a trusted partner in navigating these complexities.

Erica Volini, Senior Vice President for Global Partnerships and Channels at ServiceNow, echoed these sentiments, saying, “Organizations are keen to enhance value and productivity through GenAI. Our mission is to make AI accessible across more organizations, and partners like DXC are crucial to this effort. The new Center of Excellence combines DXC's comprehensive industry knowledge with our GenAI capabilities, driving genuine business transformation.”

A Long-Standing Collaboration

Today’s announcement builds on a 15-year legacy of cooperation, with DXC being a leading partner that assists clients in implementing ServiceNow products and services. They have achieved remarkable outcomes across various sectors through this collaboration. Noteworthy examples include:

• - Swiss Federal Railways: Utilizing DXC's system integration to combine employee- and customer-focused applications with the Now Platform, enabling the safe transport of 1.25 million passengers and 205,000 tons of goods daily.
• - Jollibee Foods Corporation (JFC): Aiming for innovation and support, JFC has forged a long-term partnership with DXC, which provides unified platforms including ServiceNow to manage critical branch and corporate operations.
• - City of Milan's Disaster Protection Department: Worked closely with ServiceNow and DXC to handle the procurement and distribution of personal protective equipment during the COVID-19 pandemic.

Today, DXC boasts more than 2,000 ServiceNow certifications and over 1,300 accreditations globally, continuously fostering its employees through an education-focused Academy. Additionally, DXC is part of the ServiceNow Council AI Product Advisory Board, which shares customer insights to inform future AI product developments.

To learn more about the partnership between DXC and ServiceNow, visit their partnership ecosystem on the DXC website.

Looking Ahead

This strategic partnership is not just about enhancing AI capabilities but is also a commitment to ensuring that AI implementations meet the highest standards of ethics and compliance, ultimately contributing to effective and responsible business transformations as organizations navigate the complexities of innovation in today's fast-paced digital landscape.