TechTouch Collaborates with ContractS for Enhanced Contract Management

In a significant move to advance contract lifecycle management solutions, TechTouch Inc., renowned for its AI-based Digital Adoption Platform (DAP), has teamed up with ContractS Inc., a namesake company headquartered in Tokyo, Japan. This partnership will enable ContractS to leverage TechTouch’s user-friendly platform, improving the usability and efficiency of its contract lifecycle management (CLM) system, ContractS CLM.

Background of the Initiative

ContractS CLM offers a comprehensive solution for managing various aspects of contract processes, integrating everything from crafting contract documents to legal consultations and status updates, irrespective of whether the contracts are in paper or digital form. While the system facilitates workflow efficiency and status tracking, it faced challenges primarily due to differences in user understanding and operational proficiency among various departments, including legal and business units.

Previously, ContractS implemented other digital adoption platforms to address these issues, but the complexity of those systems often resulted in limited usability, allowing only a few trained personnel to operate them effectively. The risk of knowledge loss due to staff turnover remained a significant concern, highlighting the need for a more user-friendly solution that could also incorporate personalized digital guides for unique business flows.

Introduction of TechTouch

The introduction of TechTouch proved to be a game changer. TechTouch enables users to create and display operational guides directly on the web system interface, which facilitates direct communication with users regarding the efficient uses of ContractS CLM and any newly available features. This immediate support encourages user engagement and satisfaction by minimizing the learning curve associated with the system’s capabilities.

Moreover, the platform allows for the display of guidance regarding individual enterprise workflows within the same interface, addressing specific challenges faced by users beyond just the managers. This capability has led to an expanding recognition within organizations that TechTouch is an accessible tool, ultimately contributing to promoting its use and reducing inquiries to support services.

Key features include:

- User-specific options that lead them to quick self-resolution of issues.
- Links to help documentation prominently featured throughout the system.
- Step-by-step guides for complex operations such as permission granting.

Benefits Realized

Upon integrating TechTouch, users note its intuitive UI, which greatly enhances operational ease, allowing even customer success representatives without programming background to swiftly gain proficiency with the necessary navigation tools. Companies can efficiently develop customized operational manuals, thereby subsequently boosting customer satisfaction, which is expected to translate into increased sales.

Kaoru Muto, the Chief Strategy Officer of ContractS Inc., emphasized the importance of tailoring solutions to meet the unique needs of each client due to the variation in contract operations across different companies and departments. The integration of TechTouch into their system has vastly improved their ability to provide flexible customization options for operational guides, thus reinforcing their capacity to address diverse client requirements effectively.

Muto stated, “With our commitment to harnessing 'the power of people and technology', we aim to realize fundamental contract digital transformation, and we remain optimistic about the future enhancements of TechTouch and its contributions to our business growth.”

Overview of ContractS CLM

ContractS CLM stands as an innovative CLM system that optimizes contract processes and enhances productivity by ensuring that every facet of contract management is covered seamlessly. From the creation of contracts to their approval, storage, and status management, it allows various departments to fulfill their responsibilities without confusion. It also exemplifies comprehensive management including documentation and updates of executed contracts as well as managing contract statuses and change records efficiently.

You can learn more about ContractS CLM by visiting their official website: ContractS CLM.

TechTouch: Pioneering Digital Adoption

TechTouch stands out as a no-code platform that simplifies the creation and implementation of operational guides, significantly lessening the strain on system administrators and fostering an environment for users to engage effectively with the system. TechTouch provides intuitive guides and detailed user behavior analytics to support users in resolving challenges independently. It has been adopted widely across sectors, serving over 6 million users as of August 2024, thus holding the number one market share in Japan. The platform has also clinched multiple awards, including the Good Design Award, and has received recognition as a J-Startup by the Ministry of Economy, Trade and Industry.

In conclusion, TechTouch is committed to enhancing digital transformation and customer experience throughout Japan, as seen through its ongoing development of AI-powered digital adoption platforms.