Natural Retreats Enhances Guest Services by Partnering with Track Hospitality Software

Natural Retreats Partners with Track Hospitality Software



In a significant move to enhance the guest experience, Natural Retreats, a prominent player in the luxury vacation rental market, has joined forces with Track Hospitality Software. This collaboration is aimed at adopting TrackPMS, a robust enterprise property management system designed to streamline operations across Natural Retreats' impressive portfolio of more than 1,400 luxury properties spread across 12 breathtaking destinations in the United States.

This strategic partnership underscores Natural Retreats' commitment to not only maintain but elevate the quality of service it provides, both to guests and homeowners alike. By transitioning from its previous proprietary platform to Track's advanced system, the company is poised to leverage enhanced operational efficiencies and technological innovations that are essential for meeting the evolving demands of the hospitality sector.

Doug Burns, the Chief Operating Officer at Natural Retreats, expressed excitement about the partnership, stating, "This collaboration embodies our core purpose to inspire travel while delivering the exceptional service our guests and homeowners deserve." He highlighted Track's scalability and engineering resources as a perfect fit to bolster Natural Retreats' distinctive hospitality approach.

The spectrum of properties managed under Natural Retreats includes not only the luxury offerings of Natural Retreats and 360 Blue but also the ultra-premium Alaya Collection and the budget-friendly luxury experience provided by Callista. With Track's sophisticated integration network, Natural Retreats plans to tailor its services more effectively, aiming to satisfy the varied needs of its diverse clientele.

Boogie Wittenburg, CEO of Track Hospitality Software, shared his enthusiasm about welcoming Natural Retreats into the Track family. He noted that both companies share a passion for delivering exceptional experiences, which aligns perfectly with Track's mission. Wittenburg expressed confidence that their combined strengths would lead to smarter operations and improved performance throughout the guest journey.

The full implementation of the Track property management system is set to be completed in the coming months, marking a new chapter for Natural Retreats in its ongoing quest to deliver luxury and personalized travel experiences. As they equip their teams with this powerful new tool, the operational excellence it promises is expected to enhance guest satisfaction significantly across all properties.

About Natural Retreats


Natural Retreats operates a unique collection of brands that focus on creating memorable travel experiences, underpinned by their belief that travel contributes positively to individual well-being and societal good. With an array of offerings, from ultra-luxurious estates to cozy retreats, they aim to cater to every type of traveler.

About Track Hospitality Software


Track is recognized as an industry-leading property management software platform tailored for short-term rental operations. With over 70 technology partners, Track provides the most comprehensive suite of tools for property management teams, ensuring a seamless integration of operations, ultimately making vacations memorable and stress-free for guests.

Topics Travel)

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