#United States #San Francisco #Customer Experience #Quack #Proactive AI

Quack Secures $7 Million in Seed Funding to Transform Customer Support

San Francisco-based startup Quack has raised an impressive $7 million in seed funding, aiming to revolutionize customer experience with its cutting-edge proactive agentic AI platform. The funding round was led by Hanaco Ventures and Storytime Capital, with additional support from notable investors such as Fusion VC, Savyon Ventures, Seed IL, and WalkMe CEO Dan Adika. This new capital will bolster Quack's expansion efforts and innovation in developing a holistic operating system designed to preemptively tackle customer support issues.

In the current landscape where B2B, B2C, D2C, and SaaS enterprises often grapple with scaling their customer support infrastructure, Quack offers a novel solution. Traditional in-house support systems tend to be expensive and slow to develop, while common chatbot solutions are reactive and struggle with complex customer inquiries. With many users facing frustration due to ineffective existing support, a gap emerges where critical customer experience (CX) challenges remain unidentified. In fact, it's projected that by 2029, around 80% of routine support queries could be resolved by agentic AI technologies, potentially reducing operational costs by more than 30%.

Quack addresses these urgent challenges by deploying a sophisticated network of AI agents, which can proactively resolve issues even before they escalate to human customer support teams. This transformative approach aims to promote sustainable growth while minimizing friction in the customer's journey. By repositioning customer support from a cost center to a growth driver, Quack empowers SaaS companies to scale effectively without compromising on customer satisfaction.

Distinctly, Quack’s platform is crafted to integrate seamlessly with any CRM system, making it a versatile choice for high-growth organizations. The platform's intuitive training process allows teams to equip AI agents with deep, contextual knowledge tailored specifically to the operations of software companies. This ability enables human support representatives to focus on more nuanced and high-value queries, relying on their expertise to address complicated issues requiring personal attention. Furthermore, Quack's strong quality assurance measures cover all interactions between human agents and AI, continuously enhancing support effectiveness through feedback loops.

Nadav Kemper, Quack's CEO, emphasizes that proactive customer support is the future, stating, "Customer support has been stuck in reactive mode for too long; it is costly to run, painful to scale, and a frustrating experience for customers. We believe support should be proactive, agentic, and a true driver of company growth. This funding allows us to continue building the operating system for support where AI agents and CX team members evolve into true customer experts, smoothing out complex journeys into seamless experiences."

Investors also express excitement about Quack's visionary approach. David Frankel from Hanaco Ventures mentions, “Quack’s product-led approach to customer experience is game-changing. They are unlocking the potential for hypergrowth by transforming dependent and overwhelmed customer infrastructures into agile support frameworks.” Likewise, Neil Grunberg from Storytime Capital stresses the importance of companies like Quack in redefining industry standards, asserting their commitment to backing innovative solutions that reshape future ecosystems in support and collaboration.

Quack's innovative solution is already gaining traction with high-growth companies, including notable brands like Artlist, Yotpo, WalkMe, and Hologram. The company plans to showcase its platform and capabilities at the upcoming Customer Support Summit in San Francisco on September 16th to 17th. As Quack continues to expand its reach and enhance its offerings, the tech industry is poised to witness significant evolution in how customer experience is managed and delivered.

For more details about Quack and its groundbreaking solutions, visit their official website: www.quack.ai, and stay connected through their LinkedIn page.

About Quack

Founded by Nadav Kemper and Aviram Roisman, Quack is on a mission to redefine customer support. The proactive agentic AI platform is specifically designed for SaaS businesses, facilitating seamless human-grade support across channels and amplifying support teams’ capabilities. The company operates internationally with offices in Tel Aviv, San Francisco, and New York.