#None #J.D. Power #NJM Insurance #Claims Experience #West Trenton, NJ

NJM Insurance Group's Remarkable Achievement in Claims Satisfaction

NJM Insurance Group (NJM) has once again proven its dedication to exceptional service by being certified as providing an 'Outstanding Auto Claims Experience' by J.D. Power for the eighth consecutive year. This impressive recognition not only celebrates NJM's commitment to personal lines customers but also highlights its continuous efforts to enhance the claims process and elevate customer satisfaction.

Client-Centric Approach

According to Carol Voorhees, the President and CEO of NJM, this accolade is a clear reflection of their unwavering dedication to understanding and meeting the needs of their policyholders. She emphasized, "The J.D. Power certification highlights NJM's dedication to meeting the needs and expectations of our policyholders. We keep service at the forefront of our organization and are honored to be certified once again for our ongoing commitment to customer experience."

The recognition is not given without a stringent vetting process. The J.D. Power Auto Claims Certification Program℠ incorporates a comprehensive independent audit of the claims process. This includes a thorough survey of recent claimants and assessing a company’s performance across essential metrics within the claims process. NJM successfully met 66 out of 68 evaluation standards, achieving a remarkable success rate of 97%—a standard far surpassing the minimum requirement of 80%.

Enhancements in Claims Experience

Since NJM first qualified for the J.D. Power Auto Claims Certification in 2018, they have continually improved the claims experience for their customers. Recent enhancements include the introduction of features that streamline the online claims process. Customers can now easily choose their repair shops and coordinate temporary rental services simultaneously. This evolution in service delivery reflects NJM's proactive approach in optimizing the customer experience every step of the way.

Furthermore, NJM's commitment to quality service was reaffirmed by its ranking as the top insurer in the Mid-Atlantic Region for the J.D. Power 2025 U.S. Auto Insurance Study℠ earlier this year. This study specifically gauges customer satisfaction across various dimensions, including trust, pricing, service personnel, ease of doing business, coverage offerings, problem resolution, and digital channels. Achieving a score of 721 on a 1,000-point scale, NJM surpassed the regional average by an impressive 65 points, solidifying its status in a competitive market.

About NJM Insurance Group

Founded in 1913, NJM Insurance Group is recognized as one of the leading property and casualty insurers in the Mid-Atlantic region. Over the past 89 years, the company has maintained an AM Best's Financial Strength Rating of A or higher, demonstrating its reliability and strong financial standing. Operated in mutual form, NJM focuses solely on benefiting its policyholders and has built a reputation for outstanding customer service, proficient claims handling, and overall community satisfaction.

NJM provides personal insurance products directly to consumers in five states: Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. They also engage with a preferred network of independent agents to deliver business insurance solutions across several states. To learn more about their services and offerings, visit njm.com.

About J.D. Power

J.D. Power is an esteemed global expert in consumer insights, advisory services, and analytical data. For over 55 years, it has played a pivotal role in leveraging big data and AI to analyze consumer behavior, helping some of the world's largest companies enhance customer interaction strategies. J.D. Power operates from multiple offices worldwide, including locations in North America, Europe, and Asia Pacific. For further insights, businesses can turn to JDPower.com/business. The company also offers tools for consumers researching auto insurance options at JDPower.com.