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Tech Mahindra's Recognition in Technology Innovation

In a major accolade, Tech Mahindra (NSE: TECHM) has been awarded the 2025 Asia-Pacific Technology Innovation Leadership Recognition by Frost & Sullivan. This prestigious award is a testament to the company’s exceptional achievements in the business process management (BPM) sector, particularly regarding digital transformation and innovative automation technologies.

Tech Mahindra, a leader in technology consulting and digital solutions, has demonstrated a commitment to advancing the BPM landscape by implementing intelligent automation and AI-driven services. The recognition underscores the company’s ability to achieve significant outcomes and maintain operations that are prepared for the future, making it a formidable player across various industries.

Innovation-Driven Strategy

Tech Mahindra has been actively utilizing a strategy deeply rooted in innovation. The firm’s approaches focus on aligning with client needs while ensuring execution with speed and scalability. Sherrel Sonia Roche, the associate director for customer experience research at Frost & Sullivan, highlighted that Tech Mahindra leads the BPM industry by offering a broad portfolio of digital transformation solutions. This extensive offering is based on analytics, automation, and generative AI (GenAI).

A standout component of Tech Mahindra's strategy is its Navixus™ business unit which consolidates consulting, customer experience (CX), intelligent operations, and industry-specific solutions into one comprehensive framework. This structure is designed explicitly to deliver substantial business impacts for its partners.

Growth Through Digital Innovation

Guided by a strategic focus on digital innovation, Tech Mahindra is committed to maintaining a competitive edge. The company achieves this through robust investments in intellectual property, strategic acquisitions, and research and development (R&D). The AAC (Analytics, Automation, and Consulting) delivery model, which boasts a multilingual workforce of over 50,000 professionals in more than 30 countries, empowers enterprises to transform their operational practices effectively.

Innovation remains at the core of Tech Mahindra's operations. With an impressive array of over 30 pre-built GenAI solutions, the company is revolutionizing the adoption of advanced technologies in BPM processes. Notable examples of its innovation include Project Indus, the first Hindi-language foundational AI model, and Garuda, developed in collaboration with Indosat Ooredoo Hutchison. These initiatives showcase Tech Mahindra’s dedication to creating culturally relevant, conversational AI solutions that resonate with various user demographics.

Enhancing Customer Experience

Customer experience is another significant aspect of Tech Mahindra's operational strategy. The introduction of tools such as the Account Status Indicator and Customer Pulse Indicator has provided real-time insights into project health and client sentiment. This capability has allowed Tech Mahindra to respond quickly and proactively to client needs, thus establishing deep-rooted relationships with partners, many of which have lasted over two decades.

Frost & Sullivan has praised Tech Mahindra for setting a new standard in business process re-engineering and for its ability to drive swift digital transformations with integrity. The company’s commitment to fostering a customer-first culture and embracing co-innovation has begun to yield exceptional results, effectively influencing the dynamics of BPM services in the Asia-Pacific region.

Conclusion

Each year, Frost & Sullivan bestows the Technology Innovation Leadership Recognition to organizations that exemplify outstanding strategy development and execution. The award is a celebration of forward-thinking companies reshaping their industries through innovation. Tech Mahindra’s recent recognition not only reflects its current successes but also bodes well for its future endeavors in enhancing BPM through strategic innovations and technology-led solutions.

For more information about Tech Mahindra and its transformative services, visit www.techmahindra.com.