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Huawei Connect 2024 Paris: Showcasing Smart Services for Digital Transformation

In a significant event at the ICT Services Forum during Huawei Connect 2024 in Paris, Huawei highlighted its extensive services and capabilities aimed at facilitating corporate digital transformation across Europe. The company showcased how its Smart Services integrate AI-driven service delivery tools, empower partners through its O3 platform, and provide extensive lifecycle services.

Global Service Capabilities

Yaobing Wang, Director of Huawei's Global Technical Service Network Technology Department, emphasized the company's robust global service infrastructure. With 21 service centers and 1,100 local spare parts centers, Huawei employs over 20,000 service distribution engineers and has more than 6,200 certified service partners worldwide. Key achievements include the delivery of 170 diversified green data centers and the maintenance of over 1,800 ICT networks globally. The company invests more than €500 million annually in service R&D and holds 3,073 patents related to services.

Overcoming Digital Transformation Challenges

Digital transformation continues to gain traction in the European market. Hank Stokbroekx, Huawei's Senior Service Expert, presented that digital transformation is vital for companies’ long-term survival. Huawei offers the experience and capabilities necessary for a seamless transformation that yields long-term benefits.

The Huawei Smart Services portfolio includes a comprehensive range of lifecycle services designed to support businesses in adapting to the evolving digital landscape.

Comprehensive Lifecycle Services

Huawei’s Smart Services include various lifecycle solutions that ensure a smooth transition for customers' existing ICT systems to newer architectures. The services provided cover:

• - Smart Connection Integration and Smart IT Integration Services: Offering assurance that customers can transition their current ICT frameworks into a new architecture seamlessly.
• - SmartNOS for Improvements and Optimizations: As businesses evolve, Huawei's SmartNOS allows clients to rely on Huawei for testing the accuracy of modification plans, thus reducing the risk of failures.
• - Customer Support Service: In case of issues, Huawei's Customer Support Service aids in resolving problems swiftly, either directly or through one of their service partners.
• - Smart Operations and Maintenance Services: For clients who need detailed support in daily network and IT management, Huawei offers intelligent operational and maintenance services.
• - AICC and Huawei Learning: AI-powered communication center software applications and educational offerings complement Huawei's lifecycle services.

Real-World Success Stories

Showcasing real-world applications, Huawei presented case studies, including schools implementing Huawei Wi-Fi 7 Access Points and a Swiss cloud service provider selecting Huawei's Data Center Virtualization Solution for its outstanding technology and support.

Empowering Partners and Clients with the O3 Platform

A key focus of the event was the O3 (Online, Open, and Orchestration) knowledge-sharing platform. An Italian partner discussed how they collaborated with Huawei in the first version of O3 and how their suggestions led to the platform's latest iteration. Thanks to contributions from partners and clients worldwide, O3 has become a valuable asset for accessing knowledge, tools, documents, and more.

This platform promotes idea exchange, experience sharing, client interaction with Huawei experts, fault report management, and software downloads. It significantly enhances partners' efficiency while providing a wealth of global project experiences to avoid costly mistakes.

Clients can leverage O3 to boost the efficiency of operations and maintenance engineers, create better designs, plan adjustments, and much more. Additionally, an intelligent search option allows users to quickly find accurate information amid the vast amounts of data available in O3.

To conclude the ICT Services Session, the official launch of the O3 Partner Service Enablement Platform took place, and O3 Master User Awards were presented to five exemplary users.

About Huawei

Founded in 1987, Huawei is a leading global provider of information and communication technology (ICT) infrastructure and smart devices. With 207,000 employees, the company operates in over 170 countries and regions, serving more than three billion people globally.

Huawei’s vision and mission are to bring digital technologies to every person, home, and organization for a fully connected, intelligent world. To this end, Huawei is committed to providing connectivity and inclusive network access everywhere, delivering cloud and AI capabilities as needed, and helping all industries and organizations become more agile, efficient, and dynamic.

For more information, please visit Huawei online at:

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