#USA #Customer Experience #Senior Care #Activated Insights #Rexburg

Recognizing Exceptional Care in 2025

On January 30, 2025, Activated Insights proudly announced the recipients of the prestigious 2025 Customer Experience Award™. This accolade highlights organizations that have shown exemplary service in long-term and post-acute care, emphasizing the significance of patient and family satisfaction in the senior care sector.

Activated Insights, a leader in training and experience management for care providers, celebrates those organizations that consistently meet the highest standards of service. The award is not merely a recognition but a validation of the hard work and dedication that care providers put in to enhance the quality of life for seniors and their families.

Understanding the Award

The Customer Experience Award™ is conferred to agencies that rank in the top 15% of care providers across the nation. This evaluation is based on critical performance indicators such as employee feedback, client satisfaction, and the overall quality of care provided. By winning this award, these care agencies are not only recognized as top-tier providers but also demonstrate a commitment to continual improvement in care delivery.

Bud Meadows, the CEO of Activated Insights, expressed his pride in these award winners, stating, "Our mission is to help care providers enhance their services by leveraging data and feedback to drive positive change." He further elaborated on how the award acknowledges providers who go above and beyond for their residents and families, thereby setting a benchmark for quality care within the industry.

The Selection Process

The award process is rigorous and involves an in-depth feedback mechanism from residents, patients, and their families. Feedback is gathered through structured monthly telephone interviews that include open-ended questions and quantitative ratings across various service categories. This constructive feedback is then utilized by the agencies to finetune their services, ensuring that they uphold the highest standards in the industry.

Benefits of the Award

Winning the Customer Experience Award serves multiple purposes. For one, it reinforces the identity of the agency as a leader in quality care. It also serves as a motivational factor for staff, boosting employee engagement and morale as they see their efforts recognized and celebrated. Moreover, the award encourages a culture of excellence, innovation, and commitment to improving the care experience not just for residents but also for their families.

A Call to Action

For those organizations striving to achieve similar recognition, Activated Insights provides valuable tools that assist in optimizing employee and client interactions. Their suite of services encompasses recruitment, training, retention, and overall experience management tailored specifically for long-term care and post-acute care providers.

If your organization is interested in learning more about the Customer Experience Awards or how Activated Insights is relentlessly working towards advancing the quality of care, visit their official website at www.activatedinsights.com/customer-experience-awards.

About Activated Insights

Activated Insights is dedicated to improving the care landscape by enabling long-term and post-acute providers to enhance every interaction with their clients and employees. They empower organizations through data-driven methodologies, industry benchmarks, and recognition programs, all aimed at improving satisfaction, boosting employee engagement, and achieving operational excellence across various care settings, from senior living facilities to home-based care services.

The commitment to elevating the care experience underscores not just industry leadership but a profound understanding of the needs and challenges faced by care providers today. As the senior care industry continues to evolve, the importance of recognizing and rewarding quality service has never been more significant.