#Japan #ServiceNow #Tokyo #Kompira #Fixpoint

Transforming IT Operations Through Automation: Seminar Overview

On September 19, 2025, Exeo Digital Solutions and Fixpoint will co-host a free in-person seminar titled "ServiceNow x Automation: The Reality of Operation Automation and the Future Seen through AI". This event will take place in Shibuya, Tokyo, and is designed for IT managers and operations personnel looking to improve their department's efficiency.

IT departments in Japan face numerous challenges, including increasing workloads, complex system management, and excessive manual operations. This seminar aims to address these issues by presenting key points for streamlining inefficient processes through automation. Attendees will learn about the automation solution Kompira, which integrates seamlessly with various systems, and will see practical use case demonstrations of automation solutions utilizing ServiceNow and Kompira. Attendees will also have the chance to ask questions in a relaxed Q&A session after the seminar.

Seminar Details

• - Title: ServiceNow x Automation: The Reality of Operation Automation and the Future Seen through AI
• - Date: September 19, 2025
• - Time: 15:00 - 17:00
• - Location: Exeo Group Headquarters, Shibuya
• - Cost: Free
• - Capacity: 30 participants
• - Co-organizers: Exeo Digital Solutions, Fixpoint

Who Should Attend?

This seminar is recommended for:

• - IT department heads and managers
• - Personnel responsible for system operations and efficiency improvement
• - Individuals seeking concrete methods for business improvement and automation
• - Those who need guidance on where to begin improving operations in their IT department

Seminar Program

1. First Session: What is the Automation Service "Kompira"? - Breaking Free from Personalized Operations
- Speaker: Yoichi Tominari, Evangelist at Fixpoint
- Content: This segment will address the challenges faced in the operational field due to increasing complexity of IT systems, growing workload, personalization, and human errors. The speaker will introduce the Kompira solution, which focuses on automation to reduce operational burden and improve overall system efficiency.

2. Second Session: Bidding Farewell to Overwhelmed IT Departments - New Norms Achieved through Operational Automation
- Speaker: Seiya Hida, Sales Consultant at Exeo Digital Solutions
- Content: The presentation will tackle the common issues faced by IT teams who are bogged down by routine tasks. Examples from Exeo Group’s implementation of ServiceNow and Kompira will be discussed, covering pre-implementation challenges, processes, and achieved benefits to lessen the team’s workload.

3. Third Session: Practical Demonstration of System Operation Automation through ServiceNow x Kompira
- Speakers: Masaki Miura, CEO of Fixpoint and Yoichi Tominari
- Content: This segment will provide a walk-through of a practical automation demo that connects ServiceNow with Kompira, showcasing automated responses, log collection, and notification flows during incident management. Participants will gain specific insights into the design of automation processes and explore future AI-enhanced operational pathways.

Q&A Session

Following the seminar, there will be an informal consultation session where attendees can ask additional questions over refreshments. This is a valuable opportunity to engage directly with the experts.

Speaker Profiles

• - Masaki Miura: CEO of Fixpoint, with extensive experience in consulting and system solution services. Founded Fixpoint in 2013 with a focus on automating business processes.
• - Yoichi Tominari: Fixpoint Evangelist, with a strong background in job flow seminars and digital marketing across various platforms.
• - Seiya Hida: Sales Consultant at Exeo Digital Solutions, specializing in IT service management solutions like ServiceNow and Jira.

About ServiceNow

ServiceNow is a cloud platform that standardizes and automates diverse business processes within organizations. It offers various functions, such as IT service management (ITSM), IT operations management (ITOM), and customer service management (CSM), aiming to boost overall organizational efficiency and productivity.

Since its inception in 2004, ServiceNow has evolved from supporting IT transformations to powering cross-functional digital transformation initiatives, with deployments in numerous corporations and municipalities.

About Kompira

Kompira is centered on transforming operational frameworks to enable successful automation. It offers various automation services tailored to different business needs, aiming to redefine how operations are managed effectively.

Join Us!

To learn more and register for the seminar (registration closes at 12:00 on September 19), visit Exeo Digital Solutions Seminar Page. Don’t miss the opportunity to enhance your IT operations through automation and expert insights!