#Japan #Tokyo #tenant management #Sun Frontier #Iseikatsu

Innovative Collaboration: Sun Frontier Realty and iSeikatsu's New App

In a significant move, Japan's Sun Frontier Realty Inc., known for revitalizing office buildings in Tokyo, has announced a partnership with iSeikatsu Inc., a tech-savvy real estate service provider, to launch a revolutionary tenant management application called "Sun Frontier My Page." This application aims to streamline communication and operational processes between office tenants and the property management team.

The Concept Behind "Sun Frontier My Page"

Combining the expertise in digital transformation from iSeikatsu and the practical knowledge of Sun Frontier Realty in managing medium-sized office buildings, the app addresses the unique complexities involved in managing office environments. Unlike residential settings, office buildings often accommodate multiple tenants with varying needs across different floors, necessitating a tailored and multi-faceted management approach.

The genesis of this app is rooted in a project named "Customer Success Project," initiated by Sun Frontier Realty in 2023. The company sought to deepen relationships with tenant businesses, moving away from traditional communications like phone calls and emails to a more streamlined, data-driven approach. The inadequacies of old systems prompted the need for a more accessible and user-friendly communication method, leading to the decision to develop this application in collaboration with iSeikatsu.

The Features of "Sun Frontier My Page"

The app serves as a dedicated communication solution tailored for office buildings, bridging the gap between tenants and property management.

Key Features Include:

1. Notification System: Tenants can receive real-time updates on inspections, cleaning schedules, and emergency alerts directly on their smartphones. This ensures they remain informed without missing any essential notices, thereby enhancing their overall office experience.

2. Messaging Functionality: Tenants can easily send inquiries regarding maintenance, cleaning, and other services through the app. This direct line of communication bypasses traditional channels, facilitating smoother interactions with property management.

3. File Management System: The app allows tenants to access and store vital documents such as contracts, invoices, and applications anytime and anywhere, streamlining operational tasks related to office management.

Anticipated Impact and Future Prospects

Since its rollout in August 2025, "Sun Frontier My Page" has become increasingly popular among tenants' administrative staff. By consolidating day-to-day inquiries related to maintenance and cleanliness, the app has significantly reduced reliance on phone and email communications, resulting in faster responses and greater operational efficiency. Users have reported that these improvements have led to increased satisfaction—comments like "It's convenient to reach out easily via my smartphone" and "Information sharing has become much more straightforward" highlight its positive reception.

Additionally, the app collects and analyzes data, allowing the management team to identify frequently asked questions or common concerns. This capability means that tenants' needs can be met more effectively.

Looking ahead, Sun Frontier Realty plans to leverage these insights for enhanced service delivery and explore features that support tenant businesses, such as seminar announcements and other business-relevant information.

Both Sun Frontier Realty and iSeikatsu envision "Sun Frontier My Page" as a standard feature in their managed properties, with aspirations of improving tenant satisfaction and driving digital transformation across their operations. Their ultimate goal is to foster deeper connections among tenants, property owners, and management companies, contributing significantly to the sustainable growth of the entire real estate industry in Japan.

About Sun Frontier Realty

Founded in April 1999, Sun Frontier Realty Inc. has focused on revitalizing and repurposing office properties in urban Tokyo while striving to become a "visionary company loved by customers worldwide." The company's comprehensive real estate services cover everything from property acquisition and management to securing tenants and development.

For more information, visit their official website.

About iSeikatsu

iSeikatsu aims to revolutionize real estate services through a full range of innovative SaaS and BPaaS solutions, contributing to the digital transformation of the real estate market while aligning closely with local communities.

Explore more about their mission at iSeikatsu's website.