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NTT Integration and Bell Data's Innovative Collaboration

In a significant move to support businesses' IT systems, NTT Integration Co., Ltd. and Bell Data Co., Ltd. have announced a collaboration focused on enhancing operational services to ensure stable system performance. This partnership aims to implement new operational management options that leverage advanced observability and application performance management (APM) solutions.

As companies rapidly adopt cloud technologies and microservices, their IT environments are becoming increasingly complex. The necessity for digital transformation has heightened the impact of system downtime and performance degradation, posing direct challenges to corporate value and customer experiences. Traditional monitoring frameworks are struggling against rising operational burdens, making it difficult to maintain sustained quality levels amidst a shortage of skilled personnel. Consequently, businesses require sophisticated monitoring systems that can provide comprehensive visibility across infrastructures and applications to detect potential issues and identify root causes effectively.

To address these challenges, the collaboration will integrate Bell Data’s Operation Management Service, known as BOMS, with NTT Integration's APM solution built around IBM Instana Observability. This hybrid approach will facilitate a unified management platform capable of providing visibility from hardware through the application layer, irrespective of whether the resources are on-premises or cloud-based. The integration aims to streamline the detection of system anomalies, expedite root cause analysis, and enhance recovery processes, thus improving operational efficiency and system reliability for enterprises.

Service Overview and Value Proposition

NI+C APM/Observability Service

NTT Integration's NI+C APM/Observability service serves as a comprehensive solution built on software from IBM Japan, combined with the company's own monitoring and operational assets. This service will visualize application performance and usage in real-time, thereby accurately gauging user experience (UX) and service quality. By collecting and analyzing inter-service dependencies and internal trace data, the enhanced observability of systems can be established, facilitating prompt incident responses and operational improvements.

Bell Data’s BOMS

Bell Data’s BOMS acts as a centralized service management interface, overseeing all customer IT information and operational histories to streamline management processes. The company provides 24/7 engineering support and embraces fully customizable service frameworks aligned with specific client business needs, assisting in establishing stable system operations environments tailored to unique operational contexts.

Value Delivered Through Collaboration

By merging the capabilities of both services, the following outcomes are anticipated:

• - Improved integrated monitoring, including application layers.
• - Faster incident detection and root cause analysis (reduction in Mean Time to Recovery - MTTR).
• - Enhanced visibility and centralized management of IT assets and operational statuses through shared dashboards.
• - Establishment of analytical and automation foundations for future AIOps initiatives.

Endorsement from IBM Japan

Yuriko Enami, Executive Officer at IBM Japan, conveyed her enthusiasm for the collaboration between NTT Integration and Bell Data, remarking on the growing importance of observability as digital transformation accelerates. The high-quality solutions resulting from this partnership are set to significantly advance companies' IT operations and enhance service quality.

About Bell Data Co., Ltd.

Celebrating its 36th year, Bell Data has consistently provided tailored solutions addressing the business challenges of medium to small enterprises, leveraging its technology and experience. With a portfolio of over 3,000 customers, Bell Data focuses on IT solution integration to tackle client issues and support sustainable growth. The company aims to continue delivering assurance and value in the Power market while adhering to its core principles and promise.
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About NTT Integration Co., Ltd.

NTT Integration, established in 1985 as a joint venture between NTT and IBM Japan, is approaching its 40th anniversary in 2025. Offering a full range of services from system development to cloud solutions, data integration, and robust security, the company is dedicated to being a true partner in overcoming clients’ management challenges with the guiding principle of 'Bringing Ideas to Life through IT.'
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Press Contact for Further Inquiries:
Bell Group Public Relations Room
Phone: 03-6386-4433
Email: [email protected]