#USA #Washington #TSA #Transportation Security Administration #2024 Year in Review

TSA 2024 Year in Review: A Testament to Resilience and Innovation

As 2024 comes to a close, the Transportation Security Administration (TSA) proudly reflects on a year marked by unprecedented achievements in passenger safety and service. With record-breaking passenger volumes and advancements in technology, the TSA has set new benchmarks that underscore its commitment to enhancing travel security.

Record-Breaking Numbers

In 2024, TSA screened an astounding 904 million passengers, which represents an increase of more than 5% from the previous year and a significant 17% surge from 2022. This growth was accompanied by the screening of 494 million checked bags and over 2 billion carry-on items. The pinnacle of this busy travel period was during the Sunday after Thanksgiving, when TSA recorded its busiest day with 3.1 million screenings.

Enhancements in Safety and Security

This remarkable year also saw TSA prevent 6,678 firearms from entering secure areas of airports and aircraft. In a concerted effort to bolster security measures, more than 100 new explosives detection canine teams were trained and deployed, joining an existing force of over 1,100 teams utilized during major events like the Super Bowl and Formula 1 races.

Workforce Growth and Morale Boost

Amidst record travel volumes, TSA’s workforce stability improved significantly. The agency decreased overall workforce attrition rates by 6.7%, with a notable 7.3% dip in the screening workforce. This year filtered in 8,760 new hires, marking the largest screening workforce in TSA history. Employee engagement also peaked, with a 66% favorable rating on the Federal Employee Viewpoint Survey, the highest recorded to date.

TSA Administrator David Pekoske remarked on the dedication and resilience displayed by TSA employees. He noted, "The achievements reflect the unwavering professionalism of our workforce, ensuring the safety of the traveling public," while emphasizing plans for continued advancements in technology and policies for 2025.

Technology Integration

In 2024, TSA implemented significant technological upgrades, including expanding facial recognition technology across 1,407 identity verification units. This move enhances security while promoting efficiency. Furthermore, the addition of 99 Computed Tomography X-Rays at checkpoints has not only improved detection capabilities but also decreased physical contact, enhancing the overall passenger experience.

Commitment to Passenger Experience

Recognizing that customer service is a vital component of security, TSA revamped its customer engagement efforts, answering 2.2 million calls and emails and responding to 3 million inquiries through social media forums. Additionally, the TSA Cares program assisted 69,000 travelers needing special accommodations.

The introduction of the TSA PreCheck program for 20 million members has significantly streamlined the travel experience, showcasing TSA's efforts in making air travel safer and more user-friendly.

Looking Ahead

As TSA gears up for 2025, it remains vigilant against evolving threats. The agency will continue to adapt its strategies and technological enhancements to meet future challenges. Collaborations with the travel industry and federal partners will be paramount in ensuring effective and secure travel experiences.

In conclusion, the TSA's commitment to innovation and excellence shone brightly through 2024, resulting in significant gains in security and service. As the agency looks forward to another transformative year, it remains steadfast in its mission to protect and serve the traveling public with integrity and professionalism.