#Japan #Nagoya #NICE #TramSystem #APAC2025

Tram System Achieves Recognition at NiCE APAC Business Partner Summit 2026

On March 13, 2026, Tram System Corporation, headquartered in Nagoya, Aichi Prefecture, received the coveted 'APAC SMB Partner of the Year 2025' award during the NiCE APAC Business Partner Summit held in Busan, South Korea. This prestigious recognition acknowledges Tram System's significant achievements as a partner in the APAC region.

Tram System's award cements its reputation, following its win in 2024 for 'APAC SMB New Logo Win,' marking two consecutive years of accolades at the NiCE forum.

Award Overview

• - Award Name: APAC SMB Partner of the Year 2025
• - Organizer: NiCE Ltd.
• - Event: NiCE APAC Business Partner Summit 2026
• - Date: March 13, 2026
• - Location: Busan, South Korea

Background of the Award

Tram System has been dedicated to enhancing customer engagement and operational efficiency through its innovative CX solutions, notably with their cloud contact center system 'TramOneCloud CXi.' Recently, the partnership with NiCE has been pivotal, focusing on leveraging AI to enhance contact center operations. Their continuous efforts toward implementation support, client proposals, and marketing strategies have successfully generated new business opportunities, resulting in this recognition.

Reasons for Award

The award was attributed to several key factors, including:

• - The synergy between TramOneCloud CXi based on NiCE CXone and their proprietary Virtual as a Service (VaaS), 'TramLine,' which has led to both the creation of business opportunities and cost optimization.
• - A strong focus on the SMB market that has accelerated lead generation through various events and content strategies.
• - Proactive utilization of integrations between NiCE CXone and third-party services to address customer challenges innovatively.
• - Leadership of a consortium fostering collaboration among NiCE partners, establishing a robust partner ecosystem.

Activities at the Summit

During the summit, Tram System actively participated as a partner, engaging in:

• - Enrollment in the Partner Advisory Council (PAC)
• - One-on-one meetings with NiCE executives
• - Presentations (two sessions) featuring case studies on lead generation through marketing activities and successful strategic projects developed in collaboration with NiCE.

Participants were also presented with updates on AI-driven advancements in Customer Experience (CX) through platforms like Cognigy and CXone Copilot, further emphasizing the industry's rapid evolution and future prospects.

Comments

Hidenori Imaeda, Executive Officer and Business Manager of Tram System, expressed, "It is a great honor for Tram System the to receive the 'APAC SMB Partner of the Year 2025' award at the NiCE APAC Business Partner Summit 2026. This achievement is a testament to the efforts of our dedicated employees and the support received from our partners in Japan and abroad. We remain committed to providing higher value to our customers based on our partnership with NiCE."

Tram System's Tracks in the Japanese Market

In Japan, Tram System's partnership with NiCE has also resulted in consistent achievements. In December 2025, they were named 'CXone Partner of the Year 2025' during the NiCE Partner Appreciation Party, recognizing their efforts in implementing CXone and contributing to market expansion through the partnership. This marks their third consecutive year of awards after winning the 'BPO Partner Award' in 2023 and the 'Top SMB Sales Partner' in 2024.

Future Prospects

Tram System aims to strengthen its partnership with NiCE in light of this award. They plan to continue advancing their AI-driven CX solutions, supporting customer business growth through innovative collaborations with their partners in the Tram Partner Consortium. Their goals are to elevate customer engagement and maintain sustainable value creation.

About Tram System Corporation

Founded in 2008, Tram System Corporation specializes in providing cutting-edge solutions for contact centers. As a BPO partner of NiCE Japan, they facilitate optimal operational support. They have made significant headway in the cloud voice communication sector, offering innovative solutions like cloud PBX (UCaaS), cloud contact center systems (CCaaS), and virtual phone line services (VaaS) to efficiently streamline customer communications and contribute to their business success.

For more information, visit the Tram System Official Website.

About NiCE

NiCE (NASDAQ: NICE) is redefining the world through 'AI that puts people first.' Their dedicated AI platform automates all engagements into proactive, safe, and intelligent actions, empowering individuals and organizations to innovate and execute from interaction to resolution. NiCE's platform is trusted by organizations in over 150 countries and is widely adopted across various industries, connecting people, systems, and workflows to improve organizational performance.

Learn more about NiCE at NiCE Official Website or follow them on Facebook.