#United States #New York #LeapXpert #Microsoft Teams #WhatsApp

LeapXpert Launches Groundbreaking WhatsApp Calling for Microsoft Teams

LeapXpert, a leader in responsible business communication, has recently made waves with the release of WhatsApp Calling for Microsoft Teams, a game-changing integration that allows enterprise professionals to make WhatsApp voice calls directly from the Teams platform. This innovative solution is powered by the WhatsApp Business Platform and marks the first time that such a capability has been offered within the Microsoft Teams environment.

This new development is designed to address the increasing client reliance on WhatsApp as a communication tool and offers a much-needed solution for businesses striving to manage their communications with oversight and governance. By allowing employees to maintain a Single Professional Identity across various communication modalities - whether text, voice, or file sharing - this integration bridges a critical gap between client expectations and enterprise governance requirements.

The Need for Seamless Communication

As WhatsApp continues to grow in popularity among clients, there has been a pressing demand for a way to unify corporate communications within the Microsoft Teams platform. LeapXpert has responded to this demand with a native integration that brings WhatsApp messaging into Teams. With the latest update, they have taken this integration a step further by introducing voice call capabilities, making it possible to engage in WhatsApp voice calls directly within the Teams application.

Avi Pardo, Co-founder and Chief Business Officer of LeapXpert, expressed that, "As a Meta Business Partner, we are proud to be the first to leverage Meta's new Cloud API for voice, extending our governed Teams integration to WhatsApp voice and closing this oversight gap while preserving the seamless experience clients expect."

Why This Matters

This new offering provides enterprises with a unified communication experience across different platforms, significantly reducing friction that often arises from using multiple tools for various communication styles. Here are some critical benefits of this new feature:

• - Unified Experience: With a single platform for both voice and messaging, the integration helps reduce IT complexity, making it easier for businesses to operate.
• - Enterprise Trust: Employee-facing teams can now confidently engage with clients through WhatsApp calls and chats without governance concerns, ensuring compliance and security.

Binh Tran, the Head of Product at LeapXpert, added, “Clients expect the flexibility to move effortlessly between text, voice, and file sharing. By enabling compliant WhatsApp calls, we're giving enterprises the ability to meet customers in any mode of communication - securely, compliantly, and seamlessly.”

Upcoming Launch Events

To showcase this innovative WhatsApp Calling solution, LeapXpert will be participating in two significant events: the 2025 NSCP National Conference in Orlando from October 26 to 29 and XLoD London on November 11 and 12.

About LeapXpert

LeapXpert is at the forefront of responsible business communication, offering enterprises peace of mind through governed, compliant, and secure communication solutions. Their platform enables efficient interactions between employees and clients, utilizing consumer messaging channels while enhancing productivity with communication intelligence. Headquarters in New York, the company also operates in London, Tel Aviv, and various Asian markets. Hundreds of enterprise customers rely on LeapXpert's Digital Communications Governance Archiving (DCGA) solutions in over 45 countries, making it a pivotal asset for modern enterprises. For more information on their innovative solutions, visit LeapXpert's website.