eClerx Achieves Groundbreaking ISO 42001:2023 Certification in AI Management

eClerx Achieves ISO 42001:2023 Certification for AI Management Systems

In a significant achievement for the realm of Artificial Intelligence, eClerx Services Ltd (ECLERX.NS), a prominent player in productized services, has announced its receipt of the coveted ISO 42001:2023 certification. Awarded by Intertek, this certification represents the first-ever international standard for Artificial Intelligence Management Systems (AIMS). It acknowledges eClerx's innovative efforts in establishing an essential framework for managing AI responsibly while adhering to global regulatory standards.

Joining an exclusive group of only five global companies to obtain this certification, eClerx underscores its unwavering dedication to ethical AI practices. This milestone serves to confirm the company's commitment to embedding robust AI governance across its diverse service offerings. By prioritizing fairness, accountability, and transparency, eClerx aims to ensure that its AI initiatives align with the best practices within the industry.

The October 2023 milestone highlights not only eClerx's significant advancements in AI but also its continuous evolution of the GenAI360 platform. This platform is centered around delivering cutting-edge solutions that enhance content management, digital customer experiences, and automated customer care, while also providing actionable business insights. By integrating over 20 foundational models, GenAI360 executes a broad array of use cases across text, images, video, and audio, ultimately driving operational efficiency and innovation for their clients.

Sanjay Kukreja, the Chief Technology Officer at eClerx, shared his excitement regarding this notable achievement. He expressed, "We are proud and excited to receive the ISO 42001:2023 certification for Artificial Intelligence Management Systems, which reflects our strong continued commitment to ethical AI management and responsible deployment. This certification further validates our innovative approach with GenAI360, where we continue to develop innovative AI-driven solutions that prioritize transparency, accountability, and long-term business value. At eClerx, we remain dedicated to advancing the capabilities of AI while ensuring it is applied responsibly to drive positive outcomes for our clients and society."

The ISO 42001 standard offers a definitive framework for establishing, implementing, maintaining, and continuously improving AI management systems. This structured approach is crucial in mitigating risks and streamlining processes in AI-driven projects, further positioning eClerx as a leader in responsible AI implementation across sectors such as financial services, retail, manufacturing, and technology.

For those interested in exploring eClerx’s GenAI capabilities further, more information can be found on their dedicated platform at GenAI360.eclerx.com.

Incorporated in 2000, eClerx Services Ltd provides business process management, automation, and analytics services to numerous Fortune 2000 enterprises, including leading companies in various sectors. With a workforce exceeding 18,200 employees across multiple countries, eClerx strives to enhance operational efficacy and deliver superior results in today’s competitive environment.

As the landscape of AI continues to mature, the significance of responsible AI management cannot be overstated. eClerx’s commitment to ethical practices in AI innovation serves as a model for other companies aiming to navigate this critical aspect of modern business. By achieving ISO 42001:2023 certification, eClerx not only sets a new standard for itself but also for the industry as a whole, fostering a positive trajectory for AI deployment across the globe.