#United States #Cybersecurity #Campbell #Barracuda Networks #Ketan Tailor

Barracuda Networks Welcomes Ketan Tailor as Chief Customer Officer

CAMPBELL, Calif., April 15, 2025 – In a strategic move to elevate customer experience amidst expanding business horizons, Barracuda Networks, Inc., a prominent player in the cybersecurity domain, has announced the appointment of Ketan Tailor as their new Chief Customer Officer. Tailor, who brings over two decades of extensive leadership experience in customer success and support, is expected to play a pivotal role during this critical phase of growth for the company.

In a statement, Hatem Naguib, CEO of Barracuda Networks, highlighted Tailor's visionary approach and proven ability to foster customer-centric organizations that stimulate growth and innovation. "Ketan is not just a leader; he is a dynamic force who excels in building organizations focused on customer satisfaction and loyalty. His in-depth expertise will be essential as we navigate this exciting phase of development and seek to meet the evolving needs of our clients, exceeding their expectations on every level," Naguib remarked.

Tailor joins Barracuda after an impactful tenure at Ping Identity, where he served as Vice President of Global Support. During his time there, he transformed the support department into a revenue-generating engine, significantly enhancing customer satisfaction through the implementation of tiered service offerings tailored to different levels of customer engagement. This strategic shift not only improved customer experience but also streamlined operations significantly.

Moreover, his previous role at xMatters saw him spearhead comprehensive strategies aimed at reinforcing customer success and support, particularly during its acquisition by Everbridge. He implemented a customer journey framework and predictive health scoring, initiatives that turned customers into enthusiastic brand advocates. Additionally, in his role at Sophos, he focused on optimizing support operations across the Americas, driving operational efficiency and improving service delivery metrics.

Ketan expressed his enthusiasm regarding his new role at Barracuda Networks, stating, "This is an incredibly exciting time for Barracuda and its stakeholders. I am thrilled to join such an innovative organization that prioritizes its customers. I look forward to collaborating with the remarkable team here, enhancing the customer experience, and contributing to meaningful growth. Together, we will shape the future of cybersecurity while delivering exceptional value to our clients."

Barracuda Networks is recognized for its comprehensive cybersecurity solutions that offer protection against varied and complex threats. Their innovative platform safeguards email, data, applications, and networks, and offers a managed XDR service to bolster cyber resilience. Trusted by thousands of IT professionals and managed service providers worldwide, Barracuda’s offerings are designed for ease of purchase, deployment, and utilization.

With Tailor's appointment as Chief Customer Officer, Barracuda Networks is well-positioned to advance its customer service initiatives and support its strategic growth objectives effectively. The future looks promising as the company takes significant steps towards ensuring it meets and exceeds customer expectations in an ever-evolving cybersecurity landscape. For further information on Barracuda's offerings, visit barracuda.com.

Barracuda Networks, along with its trademarks, are registered in various countries, affirming its status as a leader in cybersecurity solutions.