Foundever® Launches Its First Offshore CX Hub in Luxor, Egypt

Foundever® Launches Luxor Contact Center

Foundever®, the global leader in customer experience (CX) solutions, recently celebrated the grand opening of its new contact center in Luxor, Egypt. This is a significant milestone as it marks the first offshore CX hub for the company in Upper Egypt. The ceremony was attended by several prominent figures, including Amr Talaat, the Egyptian Minister of Communications and Information Technology, and Laurent Uberti, the CEO and co-founder of Foundever.

Growing Presence in Egypt

Starting with an initial workforce of 200 employees, Foundever plans to expand to 400 full-time staff by December 2026. This initiative is part of a broader strategy to create 5,000 new jobs in Egypt over the next three years. This move reinforces Egypt's standing as a prime destination for CX and IT outsourcing.

Foundever already operates in Cairo, specifically at the Maadi Technology Park and the City Stars shopping complex, where it experienced a remarkable growth rate of 115% the previous year. The company currently supports 15 international clients across 14 languages, showcasing Egypt's capability as a multilingual outsourcing hub.

Utilizing Local Talent

By establishing its first Upper Egypt center in Luxor, Foundever is tapping into the region's talent pool and creating career paths closer to home for young professionals. This endeavor also aims to contribute to the social and economic development of the surrounding communities.

The Luxor hub is a vital step in Foundever's journey towards integrating practical AI solutions into every customer experience. By enabling Luxor employees to work smarter, faster, and more confidently, the company aims to deliver simple, transparent, and human-centered experiences on a large scale.

Employing cutting-edge technologies like conversational AI, personalized language models, and AI-driven automation, Foundever enhances the capabilities of its workforce. This human-focused approach not only accelerates transformation and boosts productivity but also ensures that every interaction adds value for both clients and teams.

Confidence in Egypt’s Future

Laurent Uberti stated, “Egypt has proven to be one of our most dynamic growth markets. The launch of our first hub in Upper Egypt reflects our confidence in the incredible potential of the region, its people, talents, and innovative spirit. Luxor will play a key role in executing our overall vision for the future of customer experience.”

Amr Talaat echoed these sentiments, emphasizing that the opening of this new center in Luxor underscores Egypt's dynamism as an outsourcing center while broadening digital career opportunities for the youth of Upper Egypt.

In conclusion, Foundever’s entry into the Luxor region signifies not only a commitment to expanding its operational footprint but also an investment in human resources, education, and community building, making it a beneficial addition to the Egyptian economy.