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Infinitus Expands Partnership with Salesforce

On June 25, 2025, Infinitus Systems Inc., a leading voice AI platform, unveiled an enhanced partnership with Salesforce aimed at accelerating the adoption of AI agents in the healthcare sector. Infinitus, known for facilitating over 100 million minutes of healthcare conversations, aims to streamline complex healthcare administrative tasks and reduce staff workload, ultimately improving patient experiences.

Infinitus’s AI agents are designed to automate numerous payor-facing call tasks using Salesforce’s Health Cloud and Life Sciences Cloud. This integration enables healthcare organizations to enhance their operations by leveraging voice AI technology in a more efficient, effective manner. By employing Infinitus’s developed framework, healthcare professionals can now manage every interaction from a single console, improving workflow efficiency and treatment timelines for patients.

Key Features and Benefits of the Partnership

The partnership offers several noteworthy features:

• - Automated Calls: Infinitus will enable healthcare organizations to automate an array of administrative calls, thereby alleviating the burden on staff and allowing them to focus more on patient care.
• - FastTrack Technology: One standout feature, dubbed FastTrack™ by Infinitus, simplifies the verification process by initiating calls to payors and allowing users to bypass cumbersome Interactive Voice Response (IVR) systems.
• - Verification of Benefits: Infinitus's AI agents can verify eligibility for medications and procedures, making them invaluable for healthcare organizations that need to check coverage quickly and efficiently.

Frank Defesche, Senior Vice President and General Manager of Life Sciences Cloud at Salesforce, praised the partnership, stating, "Infinitus is a pioneer in trusted voice AI for healthcare." He highlighted how the combination of Infinitus's knowledge of the healthcare landscape with Salesforce's technological infrastructure creates an innovative solution for the industry.

Seamless Integration into Existing Platforms

Infinitus aims to make the adoption of AI seamless for healthcare organizations at any stage of their digital transformation journey. Healthcare entities, whether just beginning to explore AI implementations on Salesforce or those who have already optimized their patient and employee services, can integrate Infinitus's capabilities without major disruptions to their current systems.

The solution has been tested across multiple organizations, demonstrating its ability to minimize administrative burdens, speed up the treatment process, and facilitate cross-communication between patients, providers, and payors. Moreover, once benefits are verified, details will be updated in Salesforce, providing near-real-time insights to care organizations.

Future Innovations and Developments

Infinitus plans to deploy several additional advancements in the near future, including:

• - Availability of out-of-the-box medical benefits verification solutions via clearinghouses, expected to be ready by October.
• - AI-generated call scripts and summaries for benefits verification to further enhance operational efficiency.

In summary, Infinitus Systems is redefining how healthcare organizations interact with payors through advanced AI capabilities. Their recent partnership with Salesforce represents a significant step towards revolutionizing patient services and healthcare administration. The ease of integration and the effective use of AI agents can change the landscape of patient care management, making it faster, simpler, and more accurate. Patients can anticipate a streamlined approach, while healthcare teams experience reduced strains and enhanced productivity, paving the way for better health outcomes across the board.

About Infinitus

Infinitus Systems, Inc. stands at the forefront of healthcare AI innovation, offering trusted agents and copilot solutions. Each deployment aims to improve satisfaction levels among patients and healthcare teams alike by simplifying critical yet tedious communication points. Recognized by Fast Company as one of the World’s Most Innovative Companies in 2025, Infinitus transforms the operational framework for 44% of Fortune 50 healthcare organizations, thus marking a new era in patient care management.