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ADP Workforce Now® Recognized as a Leader in Human Capital Management 2025

ADP Workforce Now® has recently been acknowledged as a leader in the Forrester Wave™ Human Capital Management Solutions report for Q4 2025. This esteemed recognition stems from a thorough evaluation conducted by independent research firm Forrester, where ADP's innovative solutions and comprehensive service offerings stood out among other competitors in the sector.

Evaluation Criteria

In this evaluation, ADP Workforce Now® received the highest scores possible across 17 different criteria, including both Current Offering and Strategy. The assessment involved a rigorous process that encompassed a detailed Request for Information (RFI), live demonstrations, and feedback from clients. Forrester specifically focused on three key dimensions for its evaluation: strategy, current offering, and customer satisfaction.

According to the Forrester report, ADP's overarching Human Capital Management (HCM) solution has gained praise for its robustness in payroll, benchmark data analytics, and user-friendly reporting capabilities, which clients considered critical for effective workforce planning. With a reputation for excellent compliance and managed services, ADP's offerings are highlighted for their effectiveness in payroll processing, health compliance, and benefits management.

Key Highlights of ADP Workforce Now®

The evaluation pinpointed several core features that contribute to ADP’s leadership status:

• - Innovative Technology: Users benefit from next-gen automation and the implementation of AI via ADP Assist, which enhances process automation, delivers proactive insights, and develops personalized user experiences.
• - Comprehensive Solutions: The platform excels in managing the complexities of payroll for large global corporations, offering extensive HR functionalities that encompass benefits, compensation, and compliance solutions.
• - Transparent Pricing: ADP’s pricing model is noted for its clarity and cost-effectiveness, which includes advanced AI capabilities at no additional charge.
• - Market Differentiation: The ADP Marketplace and specialized solutions tailored for vertical markets place ADP ahead of competitors, alongside leading benchmarking data.

Customer Feedback and Adoption

The report also acknowledged that clients highly regarded ADP's analytics capabilities and workforce management tools. Many users highlighted the managed services aspect, finding it invaluable for adhering to labor compliance regulations. This robust feedback underlines ADP's commitment to delivering tailored solutions that address client needs.

Management at ADP expressed that their inclusion as a Leader in the Forrester Wave evaluation reaffirms their dedication to innovative advancement. Matt McGreevy, the president of Major Accounts and ADP Canada, noted, “This acknowledgment showcases our purpose-driven innovation that aims to tackle real client challenges.”

ADP aims to position ADP Workforce Now® as the predominant HCM suite for companies in North America, leveraging its AI features for advanced workplace solutions.

Conclusion

In conclusion, being recognized as a leader in the Human Capital Management arena validates ADP's commitment to transforming workplace dynamics through innovative technology and responsive services. For HR professionals and organizations striving for excellence in workforce management, ADP Workforce Now® stands as a key partner in achieving strategic success.

To learn more about how ADP Workforce Now® is redefining human capital management, access the detailed Forrester Research report here.