Reelu Launches Multilingual Meet & Greet Services at Nine Airports in Japan

Reelu Launches Multilingual Meet & Greet Services

In a significant move to facilitate smoother arrivals for international tourists in Japan, Reelu Co., Ltd. is introduced a new meet and greet service. Set to launch in July 2025, this service will be available at nine major airports across the country, providing essential support in five languages.

Service Overview

Reelu, based in Minato, Tokyo, aims to enhance the first impression of foreign visitors by offering a flexible staffing solution that places multilingual personnel at airports. This innovative service targets travel agencies, land operators, and taxi/hire companies, allowing them to arrange welcoming staff for 90-minute intervals at their desired times.

Meeting Increasing Demand

As Japan gears up for a massive influx of tourists—aiming for 60 million visitors and 15 trillion yen in travel consumption by 2030—the need for efficient foreign language support at airports is more pressing than ever. Ensuring smooth transitions to transportation services and providing dedicated language support has become paramount in meeting travelers' expectations.

Reelu has previously handled numerous requests for assistance ranging from escorting visitors through airport transfers to providing greeting services and helping tourists with Wi-Fi device collection and currency exchange. It’s worth noting that a significant number of these requests were made with little notice, highlighting the urgency and flexibility required in meeting such demands.

Flexible Support Infrastructure

To address these challenges, Reelu has developed a unique system that enables it to quickly deploy personnel across major airports for short, multilingual, and flexible support. This service is not just about greeting but also ensures that visitors experience a seamless arrival.

Participating Airports

As of July 2025, the following airports will offer Reelu's meet and greet services:

- Haneda Airport
- Narita Airport
- Chubu Centrair International Airport
- Kansai International Airport
- Itami Airport
- Kobe Airport
- New Chitose Airport
- Fukuoka Airport
- Naha Airport

Language Support

In order to cater to a diverse audience, Reelu's services will accommodate the following languages (as of June 2025):

- English
- Chinese
- Korean
- Spanish
- Japanese

Pricing Plans

Reelu offers customized pricing options to fit various needs:

- Minimum Plan: 90 minutes, includes greeting at the arrival lobby, escort to the taxi/bus area, and airport support in a foreign language.
- Enhanced Plan: For an additional ¥2,000, clients can receive support such as assistance with Wi-Fi/SIM card pickup, guidance to currency exchange counters or luggage delivery services, and help purchasing public transport tickets.

Additional fees may apply during peak times, such as late-night services or during major holidays, which can attract a 25% surcharge.

Immediate Staffing Solutions

Reelu also provides a specialized spot work matching service through 'Reelu Baito,' focusing on multilingual personnel suited for various sectors including tourism, hotels, and events. With a promise of staffing within just one hour, potential employers can review video profiles of workers to assess their language skills and service suitability.

Reelu emphasizes the importance of this service as they play a crucial role in shaping the experiences of incoming tourists—a job that truly showcases Japan’s hospitality.

Closing Remarks

According to Kaori Ishimaru from Reelu, the meet and greet services are designed to make a strong first impression for international travelers, aligning with Japan's image of warm hospitality. The company is committed to leveraging its operational strengths to deliver swift and flexible support for both travelers and businesses seeking these services.

Reelu aims to become the go-to provider for inbound support staff in major airports, making it easy for companies and organizations to contact them for assistance with their operations.