ITECS Marks 23 Years of Providing Superior IT Solutions in Dallas-Fort Worth Area

ITECS: A Legacy of Technology Excellence

Founded in February 2002 by Brian Desmot, ITECS caught the wave of the internet and IT management before the term "managed services provider" was even a buzzword in the industry. Transitioning from a solo consultancy to a comprehensive managed services provider, the firm has remained dedicated to evolving alongside technological advancements while maintaining a laser focus on client partnership.

Desmot initially understood that the IT landscape was set for significant transformation. While working at Deloitte & Touche, he sensed impending industry restructuring and made the courageous decision to create ITECS. During those formative moments, he honed skills in web development, marketing, and sales during lunch breaks — launching a company that would eventually serve hundreds of clients across North Texas.

From its inception, ITECS emphasized a commitment to providing top-tier IT services. Initially catering to residential needs, the company swiftly pivoted to focus solely on business clients. This decision paid off, as Desmot gained his Novell Certified Engineer (CNE) credential, enabling him to provide support for enterprise-level systems operating on Windows NT and Novell platforms.

In just four years, ITECS expanded enough to hire its first employee, a clear sign of the company’s growth trajectory. As the landscape of IT transformed with the emergence of cloud computing, ITECS opened its own colocation facility geared towards hosting client servers and managing Microsoft Exchange environments. This move not only attracted a wider client base but also established ITECS as a front-runner in the industry, adept at adapting to new technologies.

The next logical progression was the establishment of a dedicated cybersecurity practice. Instead of merely selling services, ITECS focused on gaining in-depth expertise in each sector it served, thus ensuring it could deliver real value. Desmot stated, "To provide real value, you have to master each discipline yourself first." This philosophy has allowed ITECS to continue offering enterprise-grade services to smaller businesses that often lack access to such high-level IT expertise.

Today, ITECS collaborates with organizations throughout various sectors including healthcare, legal, finance, and manufacturing, providing IT solutions to businesses ranging from 40 to 400 employees. Additionally, the company extends IT support and collaborative partnerships to well-known enterprises like OpenText and Pizza Hut, further showcasing its versatile capabilities in the IT domain.

This year, ITECS introduced AI Consulting and DevOps as its fourth major vertical alongside Managed IT Services, Managed Cybersecurity, and Cloud Hosting. The incorporation of AI into its service offerings reflects the firm’s commitment to staying at the forefront of technology trends while providing substantial, value-based solutions to its clients.

Recognized as the Best Managed Service Provider (MSP) in Dallas in 2015 by Digital Magazine, ITECS boasts a remarkable 95% client retention rate with many relationships existing for over a decade. Looking into the future, ITECS aims to empower its clients to harness the power of artificial intelligence while also addressing the security and governance challenges it presents. From automating routine operations with AI to identifying emerging technologies that deliver tangible ROI, ITECS is dedicated to demystifying modern tech trends and translating them into actionable strategies.

As cybersecurity risks grow more complex and regulations continue to evolve, along with a shift towards hybrid work environments, ITECS remains agile. The firm's ability to adapt to each wave of technological advancement since its inception in 2002 is a testament to its resilience and client commitment.

About ITECS Outsourcing, LLC

ITECS is a premier managed IT services provider based in Plano, Texas, founded in 2002. The firm specializes in delivering strategic IT partnerships across its four core verticals—Managed IT Services, Managed Cybersecurity, Cloud Hosting, and AI Consulting & DevOps. With nearly a quarter-century of experience and a strong client retention rate, ITECS is dedicated to enhancing operational effectiveness through proactive technology management. To learn more about ITECS, visit www.itecsonline.com.