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Coastal Credit Union Partners with Lumin Digital for a Superior Digital Banking Solution

In a significant move towards improving the banking experience for its members, Coastal Credit Union, based in Raleigh, North Carolina, has announced a partnership with Lumin Digital, a cloud-native digital banking provider. This strategic collaboration aims to revolutionize how members interact with their financial institution, showcasing Coastal's commitment to adopting innovative technology in the banking sector.

Emphasizing Customer-Centric Banking

Coastal Credit Union was in search of a digital banking partner that not only possesses advanced technological capabilities but also has a solid reputation for excellent customer service and successful system implementations. By choosing Lumin Digital, Coastal is poised to provide its members with a cutting-edge banking solution that is both efficient and highly secure.

Kelley Michalik, Chief Commercial Officer at Lumin Digital, expressed enthusiasm about the partnership. She highlighted that Coastal's member-first philosophy aligns seamlessly with Lumin's mission to enhance customer experiences in digital banking. Michalik noted, “We’re thrilled to partner with Coastal Credit Union to deliver an enhanced, future-ready digital banking experience for its members.” This partnership underscores the shared commitment to delivering meaningful value to members.

Enhancements in Banking Services

The decision to partner with Lumin Digital comes at a crucial time as Coastal looks to stay competitive in the evolving landscape of digital banking. The implementation of Lumin Digital’s solutions, scheduled for the fourth quarter of 2025, promises a range of dynamic features aimed at enriching the user experience. Coastal aims to integrate smooth processes and bolster security, ultimately leading to faster banking transactions and enhanced functionality for its members.

TJ Wyman, Chief Digital Officer at Coastal Credit Union, shared his excitement about the collaboration, emphasizing how leveraging Lumin's services will allow Coastal to exceed customer expectations and promote long-term growth. “This transition is essential to remain competitive and ensure our continued success in the digital banking space,” Wyman remarked.

A Trusted History and Future-Ready Approach

Coastal Credit Union, established in 1967, operates as a not-for-profit financial cooperative. With over $5.71 billion in assets, it serves 340,000 members and collaborates with 1,800 business partners. The credit union prides itself on fostering a “people helping people” philosophy while offering a comprehensive suite of financial products and services.

As part of the growing digital landscape, Coastal Credit Union is committed to expanding its reach by enhancing its digital capabilities. This partnership with Lumin Digital is expected to play a vital role in enhancing user satisfaction and operational efficiency. Key features of the updated platform include robust security protocols, streamlined processes, and innovative enhancements designed to meet evolving member needs.

Lumin Digital: A Leader in Digital Banking Solutions

Lumin Digital stands out in the industry as a premier provider of digital banking solutions, known for its innovative approach to financial services. The company focuses on harnessing data and technological advancements to provide scalable solutions that adapt to the fast-paced changes in customer expectations. Their platform is designed to foster strong relationships between financial institutions and their clientele, ensuring that banks remain relevant in an increasingly digital world.

The partnership between Coastal Credit Union and Lumin Digital reflects a growing trend in the banking sector, where financial institutions are harnessing advanced technology to enhance customer services and maintain a competitive edge. With the upcoming implementation of these digital solutions, Coastal looks forward to redefining banking experiences for its members, ensuring that they stay ahead of the curve in an ever-evolving financial landscape.

In summary, the collaboration between Coastal Credit Union and Lumin Digital promises to bring significant improvements to digital banking services, making banking experiences smoother and more secure for members, thus highlighting the credit union's dedication to excellent service and innovation.

For further information about Coastal Credit Union and its offerings, visit their official website at www.COASTAL24.com. More insights into Lumin Digital's approach and solutions can be found at lumindigital.com.