#USA #Atlanta #John Ladaga #NASCO #Lori Logan

John Ladaga Announces Retirement as CEO of NASCO

After nearly two decades of transformative leadership, John Ladaga has revealed his plan to retire as the CEO of NASCO, effective April 1, 2025. This decision marks the conclusion of 18 years of dedicated service where he has played a pivotal role in shaping the company into a leading provider of healthcare technology solutions across the nation.

A Legacy of Innovation and Growth

Throughout his tenure, Ladaga has focused on creating a more comprehensive and effective service for health plans, constantly looking to improve efficiency and reduce costs for customers. Under his guidance, NASCO expanded its offerings significantly, moving beyond national accounts to include small group, individual, and government business. This strategic expansion has led to an impressive 80% increase in claims volume and a remarkable 130% growth in the number of members served under his leadership.

In addition to enhancing the company’s service spectrum, Ladaga's introduction of NCompass, NASCO's customer service solution, has been instrumental, now serving over 14.5 million members. Transparency in pricing was another hallmark of his leadership, as he successfully reduced costs by 10% while also boosting product functionality.

Celebrating Relationships and Community

Reflecting on his upcoming retirement, Ladaga expressed mixed emotions, stating, "After nearly 20 unforgettable years at NASCO, the time has come for me to retire and enter a new chapter. This decision is bittersweet as NASCO, our mission, our customers, and our associates have been a significant part of my life's journey. NASCO has always been more than just a company to me — we are a family."

It's clear that the connections and relationships he has fostered at NASCO are what he will miss most. His leadership style emphasized collaboration and partnership, ensuring that every associate felt part of a larger mission.

Transitioning to New Leadership

With Ladaga's departure, the company is set to welcome Lori Logan as its new President and CEO as of the same date. Logan comes with considerable experience and has been with NASCO since 2023, initially stepping into the role of Chief Product and Growth Officer. Her appointment signals a new chapter for NASCO, with a continued commitment towards innovation and growth.

Logan has already begun working closely with the company's current initiatives to ensure a smooth transition. She has a clear vision for the future of NASCO and is expected to drive the company’s ongoing transformation, focusing on developing products and services that meet the evolving needs of its customers.

Her experience and dedication promise to carry on the legacy that Ladaga has built while further empowering NASCO to redefine healthcare technology solutions in the industry.

About NASCO

NASCO serves as a wholly owned subsidiary of Blue Cross Blue Shield of Michigan. The company specializes in enabling health plans to create market-leading products and achieve affordability through innovation. By developing capabilities and solutions, NASCO is committed to improving health outcomes and delivering high-quality care.

In conclusion, while Ladaga's retirement signifies the end of an era for NASCO, it also marks the beginning of new opportunities under Logan's leadership. As the company prepares to navigate this transition, its foundational values and commitment to customers remain steadfast, ensuring that the mission to foster healthier outcomes continues unabated.

By maintaining a clear focus on innovation and customer service, NASCO looks forward to a bright future in healthcare technology.