#United States #Boston #Senior Living #Health Tech #PointClickCare

PointClickCare's Innovative Approach to Senior Living Care

On November 3, 2025, during the LeadingAge Annual Meeting held in Boston, PointClickCare introduced its next-generation platform designed specifically for senior living communities. This platform aims to enhance staff efficiency while promoting resident wellness. With an impressive network supporting care coordination, PointClickCare's initiative sets a new benchmark for personalized care in this sector.

The platform combines modern workflows with the most extensive care network in North America, allowing staff to manage operational tasks more effectively. By utilizing data from decades of resident journeys across various communities, PointClickCare is positioned to deliver a highly personalized level of care that rivals its competitors. This unique data-driven foundation is pivotal, especially as the industry grapples with increased costs and staffing shortages.

Key Features of the New Platform

One of the standout features of the platform is its comprehensive resident record, providing a unified view of each individual's needs. This enables staff to engage meaningfully with residents while ensuring effective and timely responses to their changing needs. Important enhancements include:

• - Streamlined Resident Management: This functionality tracks occupancy and length of stay, offering insights crucial for operational success.
• - Paperless Move-In Process: By digitizing paperwork, staff can focus more on building relationships with new residents rather than being bogged down by administrative tasks.
• - Collaboration with Pharmacies: This feature facilitates medication management by integrating with preferred pharmacies, streamlining the medication ordering process.
• - Integrated Resident Billing: The platform syncs billing with service documentation, enhancing trust and transparency with residents and their families.
• - Interactive Reporting Dashboards: These tools empower leaders to improve resident outcomes and enhance operational efficiency through real-time data analysis.

David Pessis, Chief Product and Technology Officer at PointClickCare, emphasized the company's commitment to innovation, particularly through the integration of AI technology in future updates. As AI capabilities evolve, the platform is expected to provide actionable insights, ensuring continued adaptation to the needs of senior living communities.

Addressing Industry Challenges

Kristy Yoskey, VP of Market Leader for Senior Living at PointClickCare, highlighted the mounting pressures faced by senior living facilities to deliver improved experiences with limited resources. The introduction of this innovative platform not only addresses those challenges but also revolutionizes how care is coordinated and personalized to individual residents. This forward-thinking approach is indicative of PointClickCare's dedication to improving care, making proactive wellness a reality.

Upcoming Engagements

To showcase its new platform and the impactful changes it brings to senior living, PointClickCare will host discussions and live demonstrations during the LeadingAge Annual Meeting. Notably, a panel discussion titled "Extending Resident Length of Stay through Real-time Service Coordination" is scheduled for November 4, 3 PM EST. This session aims to share insightful outcomes from various operators who have embraced these changes, underscoring the positive impacts on resident wellness and care coordination.

Conclusion

The launch of PointClickCare’s next-generation platform marks a significant evolution in senior care. By harnessing the power of data and technology, PointClickCare is not only transforming operational efficiencies but is also setting a new standard for resident care. This initiative reaffirms its mission to support providers in delivering exemplary care and improving the quality of life for residents in the senior living community.