#United States #Washington #Team Velocity #Deal Alerts #Apollo Platform

Transforming the Automotive Sales Landscape

In the highly competitive automotive industry, finding effective ways to engage customers and close deals faster is essential for dealerships. Team Velocity has raised the bar with its latest enhancement to the Apollo® Customer Experience Platform (CXP): the introduction of automated Deal Alerts and customer scoring. This development not only streamlines the sales process but also enhances dealer profitability and customer satisfaction.

The Power of Predictive Technology

The Apollo platform now utilizes advanced predictive technology to assess customer interactions dynamically. As potential buyers navigate their purchasing journeys, the system automatically ranks and scores them, generating instant alerts upon reaching predetermined thresholds. This method has proven to significantly improve closing ratios, showing results up to three to four times higher than traditional lead methods, often achieving results within just five days. The best part? There are no additional costs incurred by the dealerships for utilizing this service.

David Boice, Co-Founder and CEO of Team Velocity, commented on this innovative leap: "Deal Alerts take our platform's predictive capabilities to the next level. By streamlining the process of identifying serious buyers, we enable dealers to focus their efforts on high-potential leads, ultimately improving customer interactions and leading to successful transactions."

Enhanced Lead Management

The Deal Alerts feature enhances the Command Center operations for dealers, allowing them to more effectively prioritize leads. Through intelligent filtering, the technology separates the browsing behaviors of shoppers from those ready to buy. Factors such as historical purchasing data and service interactions are taken into account to categorize customers into high-value segments: Previous Buyers, Service Customers, and Conquest Customers. Each customer is assigned a dynamic score that reflects their buying likelihood, updated every thirty minutes to ensure dealers have the most current data at their fingertips. By distinguishing these aspects, dealers can rapidly respond to hot opportunities without any delays.

The impact of this technology was visibly demonstrated during its beta testing phase. Murgado Automotive Group and Yark Automotive Group experienced impressive results, averaging just four days from receiving an alert to closing a sale. According to Mario Murgado Jr., Director of Marketing and Operations at Murgado Automotive Group, "Deal Alerts have revolutionized the way we handle leads. It allows us to transition from guesswork to a precise, efficient process, identifying buyers ready to close quickly and enabling our teams to chase high-value opportunities effectively."

Billy Yark, Vice President and CMO of Yark Automotive Group, echoed this sentiment, stating, "We are now closing deals at a remarkable speed, often within days of identifying a lead. This tool has truly elevated our operations and changed the game for us in the automotive sector."

Conclusion

Team Velocity’s Deal Alerts feature is setting a new standard for customer engagement in the automotive industry. By integrating intelligent lead scoring and real-time alerts, dealerships can now foster genuine connections with seriously interested customers. This innovative advancement ensures that dealers spend less time on speculative interactions and more on nurturing meaningful relationships, ultimately driving sales success. As the automotive market continues to evolve, tools like Apollo's Deal Alerts will undoubtedly play a crucial role in shaping the future of customer experience and dealer performance.

For more information on Deal Alerts or to book a demonstration, visit Team Velocity's website.

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About Team Velocity

Team Velocity is at the forefront of technology transformation in the automotive industry. Designed by dealers for dealers, the Apollo Customer Experience Platform offers a comprehensive suite of applications aimed at providing seamless consumer experiences from initial engagement through to the final sale. By leveraging data-driven insights, Apollo helps dealerships implement highly personalized marketing campaigns across various customer touchpoints, maximizing both return on investment and long-term revenue potential. For further details, please visit Team Velocity's website.