#Japan #Tokyo #BPO Services #Comprehensive Support #Administrative Reform

Comprehensive Support for Administrative Tasks in Japan

In recent years, the need for efficient administration in Japan has surged, especially with the implementation of new regulations like the amendment to the Family Register Law in May 2025. This amendment mandates the inclusion of furigana, or phonetic readings, for all names on family registers. To address this monumental task, Sogo Career Option, a subsidiary of the Camcom Group, has embarked on a journey to support 11 municipalities across Japan by 2025. This project capitalizes on business design, workforce recruitment, and digital transformation (DX) to create a robust and effective administrative framework.

Project Overview

Sogo Career Option has successfully executed support projects for municipalities of varying scales, serving areas with populations ranging from 100,000 to 2.6 million residents. Their approach is multifaceted:

• - Direct Contracts: They have directly undertaken seven projects across multiple wards and cities in regions like Tokyo and Saitama.
• - Collaborative Efforts: They have also engaged in four co-operative projects through BPO vendors, enhancing operational efficiency while mitigating potential risks for both parties involved.

Service Implementation Details

The scope of services included in this initiative is comprehensive. Leveraging their extensive experience in BPO, Sogo Career Option has provided support in several areas:

• - Business Design: Crafting the operational framework, outlining methodologies for management, and calculating cost estimates.
• - Call Center Operations: Establishing effective communication channels for residents' inquiries.
• - Document Review and Management: Overseeing documentation related to the verification processes required under the new law.
• - Operational Training: Providing hands-on training for municipality staff to ensure seamless adoption of the new systems.

Key Features of Our Approach

1. Robust Business Design and Support: From the inception of the project, our team worked alongside municipal staff to develop detailed procedural manuals and flow logs, enabling efficient planning and execution tailored to community needs.
2. Utilization of Digital Solutions: We have integrated our proprietary BPO management system, BENSYS, to centralize application processing and reduce errors often associated with traditional paper-based systems. This prevents communication gaps and ensures accurate progress tracking through barcodes within mailings.
3. Dynamic Workforce Deployment: Through our extensive database of over 2.67 million professionals, we are adept at swiftly placing individuals with the required administrative skills in various on-site and off-site roles, thus building a flexible operational framework.

Addressing Legal Changes

The amendment to the Family Register Law represents a significant bureaucratic challenge aimed at enhancing identification accuracy and preventing erroneous governmental processes. The scale and urgency of these requirements necessitate immediate and thorough responses from local administrations.
Sogo Career Option has effectively bridged the gap between government expectations and logistical execution by meticulously understanding municipal needs and developing comprehensive operational strategies.

As the project progresses towards the completion deadline at the end of 2025, Sogo Career Option reinforces its position as an essential partner for local governments, offering end-to-end support in public service transformations.

For inquiries regarding our services, please contact:
Sogo Career Option, Administrative Project Department
Contact: Yamamoto
Email: [email protected]

Company Profile

Founded in August 2001, Sogo Career Option has been pivotal in bridging the gap between workforce needs and organizational success. With a headquarters in Minato, Tokyo, we offer an array of services including staffing solutions, BPO, and HR tech services aimed at resolving societal issues related to employment. With a commitment to fostering a productive workforce, our dedicated team continually strives for excellence in supporting both individuals and businesses in their pursuit of